Customer Service Representative Job at O'Keefe & Son in Knoxville

Join Richard O'Keefe's Allstate Insurance Agency. We are a customer-focused business deeply rooted in Knoxville, Tennessee, where every interaction reflects our commitment to excellence and personalized service. We believe in going the extra mile to ensure customer satisfaction, building lasting relationships, and supporting our community. As a Customer Service Representative, you'll be an integral part of our team, providing exceptional service, answering inquiries, and helping customers navigate our products and services. There are opportunities for advancement within the sales department with the possibility of earning commissions. If you thrive in a welcoming environment that values customer care and teamwork, this is the place for you.

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Life Insurance

Health Insurance

Dental Insurance

Hands on Training

Evenings Off

Client Interaction: Engage with customers in a friendly and professional manner, addressing inquiries and offering assistance.

Issue Resolution: Handle customer complaints and issues promptly and effectively to ensure high customer satisfaction.

Sales Support: Assist the sales team with customer inquiries, product recommendations, and closing sales.

Documentation: Maintain accurate customer records, including personal details, interactions, and feedback.

Customer Service Experience: Previous experience in a customer service role is preferred.

Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.

Problem-Solving: Ability to quickly assess situations and provide solutions to customer issues.

Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.

Attention to Detail: Ensure accuracy in processing transactions and maintaining customer records.