Customer Service Representative Job at Najmul Sumra: Allstate Insurance in Norwa

Become an integral part of Najmul Sumra: Allstate Insurance, where we prioritize exceptional customer service and a vibrant team environment. Located in the heart of Norwalk, Connecticut, we take pride in being a cornerstone of the community by offering top-notch insurance solutions tailored to meet our clients' unique needs. Our Customer Service Representatives are the first point of contact and the smiling faces of our company. We invite you to join our dynamic office setting, where every day brings new opportunities to develop meaningful relationships with clients and provide them with personalized service. Here, you'll find a welcoming atmosphere that encourages collaboration, growth, and innovation. Our team is committed to fostering an environment that motivates and supports each member in achieving both personal and professional success. If you're seeking a fulfilling role where you can make a difference and contribute to a caring and enthusiastic team, look no further than Najmul Sumra: Allstate Insurance. Apply today!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Retirement Plan

Opportunity for Commission

Quarterly Team Building

Team Lunches

• Customer Interaction: Engage with clients via phone, email, and in-person visits to offer assistance and answer inquiries promptly.
• Issue Resolution: Handle and resolve customer complaints efficiently and courteously, ensuring customer satisfaction and retention.
• Policy Review: Conduct regular reviews of clients' policies to ensure they are up-to-date and suggest improvements or additions as necessary.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback for company reference.
• Collaboration: Work closely with other departments to ensure a seamless customer service experience and team cohesion.
• Continuous Improvement: Participate in training and development sessions to enhance customer service skills and product knowledge.

• Experience: Having an active Property and Casualty Insurance license is required.
• Education: High school diploma or equivalent.
• Communication Skills: Excellent verbal and written communication skills.
• Customer-Oriented: Strong focus on delivering outstanding customer service.
• Problem-Solving: Ability to resolve issues efficiently and with a positive attitude.
• Organizational Skills: Strong attention to detail and organizational abilities.
• Technology: Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Location: Must be able to work on-site at our Norwalk, Connecticut office.