Bold MK
Bold MK is hiring: Customer Service Assistant in Saint Louis
Bold MK, Saint Louis, MO, US
Job Description
Job Description
Description
Job Title: Customer Service Assistant
Location: Saint Louis, MO
Job Type: Full-time
We are seeking a friendly and professional Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by offering timely and effective solutions. If you are a team player with strong communication skills and a passion for helping others, we encourage you to apply.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Assistant
Location: Saint Louis, MO
Job Type: Full-time
We are seeking a friendly and professional Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, providing them with exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by offering timely and effective solutions. If you are a team player with strong communication skills and a passion for helping others, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in-person in a professional and courteous manner.
- Provide accurate product and service information to customers.
- Assist customers with order processing, returns, exchanges, and refunds.
- Identify and escalate issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction by providing timely, effective solutions.
- Keep records of customer interactions, transactions, and feedback in the company database.
- Collaborate with team members to meet service goals and improve customer experience.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a degree in a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office or other customer service software.
- A positive attitude and a strong work ethic.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.