Hustle Notice Biz
Customer Service Agent Job at Hustle Notice Biz in Las Vegas
Hustle Notice Biz, Las Vegas, NV, US
Job Description
Job Description
Description
Job Description: Customer Service Assistant
Position Title: Customer Service Assistant
Reports To: Customer Service Manager
Location: Las Vegas, NV
Employment Type: Full-time
We are seeking a friendly, professional, and proactive Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, ensuring a seamless experience by addressing inquiries, resolving issues, and providing outstanding service. This role requires excellent communication skills, attention to detail, and a passion for helping people.
Key Responsibilities
Order and Account Management:
Problem Solving:
Administrative Support:
Skills, Knowledge and Expertise
Benefits
Job Description: Customer Service Assistant
Position Title: Customer Service Assistant
Reports To: Customer Service Manager
Location: Las Vegas, NV
Employment Type: Full-time
We are seeking a friendly, professional, and proactive Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, ensuring a seamless experience by addressing inquiries, resolving issues, and providing outstanding service. This role requires excellent communication skills, attention to detail, and a passion for helping people.
Key Responsibilities
Customer Support:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Address and resolve customer complaints, ensuring a high level of satisfaction.
Order and Account Management:
- Assist customers with orders, returns, exchanges, and account updates.
- Process payments and refunds accurately and efficiently.
Problem Solving:
- Investigate and resolve customer issues in a timely manner.
- Escalate complex problems to senior team members or managers as needed.
Administrative Support:
- Maintain records of customer interactions and transactions in the company’s CRM system.
- Prepare reports and provide feedback on recurring issues to help improve services.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software, Microsoft Office Suite, or similar tools.
- Ability to remain calm and professional under pressure.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement