Setup Winks
Customer Service Representative Job at Setup Winks in Las Vegas
Setup Winks, Las Vegas, NV, US
Job Description
Job Description
Description
Job Title: Customer Service Representative
Location: Las Vegas, NV
Job Type: Full-Time
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-tier service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, able to handle customer concerns with empathy, and thrives in a dynamic, fast-paced environment.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Representative
Location: Las Vegas, NV
Job Type: Full-Time
We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-tier service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, able to handle customer concerns with empathy, and thrives in a dynamic, fast-paced environment.
- Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate and efficient assistance.
- Issue Resolution: Identify customer needs and work to resolve issues swiftly, escalating to appropriate departments when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide knowledgeable support.
- Record-Keeping: Document interactions and updates in the customer management system to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and relay to management for potential improvements in products, policies, or processes.
- Upselling & Cross-Selling: Identify opportunities to inform customers about relevant products or services that may enhance their experience.
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
- Strong verbal and written communication skills
- Proficient in CRM systems and Microsoft Office Suite
- Excellent problem-solving abilities
- Ability to remain calm and patient under pressure
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate and efficient assistance.
- Issue Resolution: Identify customer needs and work to resolve issues swiftly, escalating to appropriate departments when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide knowledgeable support.
- Feedback Collection: Gather customer feedback and relay to management for potential improvements in products, policies, or processes.
- Upselling & Cross-Selling: Identify opportunities to inform customers about relevant products or services that may enhance their experience.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
- Strong verbal and written communication skills
- Proficient in CRM systems and Microsoft Office Suite
- Excellent problem-solving abilities
- Ability to remain calm and patient under pressure
Benefits
- Health, dental, and vision insurance.
- Paid vacation and sick leave.
- Opportunities for career advancement and personal development.
- Collaborative and friendly work environment.