Customer Service Associate Job at Copy & Print in Hailey

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

$35,000 - $45,000 year

Responsibilities:

• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Record customer interactions and follow up on their experience with our company
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Maintain customer accounts and update with new account information as needed
• Communicate frequent customer suggestions to the team to troubleshoot

Customer Service:

• Greet customers in a friendly and professional manner, both in person and over the phone.
• Assist customers with their printing, copying, and other service needs.
• Provide accurate information about products, services, pricing, and turnaround times.
• Handle customer inquiries and complaints, ensuring a satisfactory resolution.
• Process customer orders, including taking payments and issuing receipts.

Production Support:

• Assist with daily production tasks, including printing, copying, binding, and finishing.
• Monitor and maintain inventory levels for paper, ink, and other supplies.
• Prepare files for printing, ensuring accuracy and adherence to customer specifications.
• Operate and maintain office equipment such as printers, copiers, and binding machines.
• Collaborate with the production team to meet deadlines and ensure high-quality output.

Administrative Duties:

• Manage incoming and outgoing mail and packages.
• Maintain a clean and organized work environment.
• Perform data entry, filing, and other administrative tasks as needed.
• Support the management team with various office duties.

Qualifications:

• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills
• Must have graduated high school, received a G.E.D. or equivalent

• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable in a fast-paced environment with changing priorities.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability to lift and move supplies and equipment, up to 50 lbs.
• Ability to stand for extended periods during production tasks.
• Manual dexterity for operating office equipment.

About Company

Our mission is to provide businesses with innovative and effective signage solutions that elevate their brand and visibility. We are dedicated to excellence in craftsmanship, customer service, and design and ensure that every project we undertake meets the highest standards.

As part of the team, you will design and produce eloquent signage and print materials to help shape the look and feel of the Wood River Valley.

We are a small team dedicated to exceptional work while working in a fast-paced, fun, and effective environment.