Customer Service Representative Job at Gorjanc Comfort Services in Cleveland

Customer Service Representative

Gorjanc Home Services is a local, family-owned business with over 60 years of experience in HVAC, Plumbing and Electrical.

We are looking for a Customer Service Representative to join our team.

Job Summary: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Pay Range: $18.00/hr.-$24.00/hr.- Depending on Experience

Benefits:

• Medical Insurance: We cover 75% of your premiums
• Vision, Dental, Short-Term Disability, and Life Insurance
• 401(k) Retirement program with a company match
• Paid Time Off to recharge on holidays and vacations
• iPhone, iPad & integrated software
• A family environment with company outings
• No On CALL

Daily Duties:

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence and tonality; be clear, compelling, and personable.
• Respond to customer requests, resolve issues, and promote Gorjanc.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skill Requirements:

• Develop a proven track record in customer service.
• Microsoft and Apple competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• A competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude on life.
• Deliver Wow Service
• Honesty and Integrity
• Empathy
• Resourceful
• Attention to Detail
• Happiness
• Committed to Growth and Learning