SSM Services, inc is hiring: Customer Service Specialist in North Miami

We are currently hiring Customer Service Specialists to join our local office. Our client is in need to expand our AT&T campaign that provides local communities with an opportunity to stay connected to one another, their families, and job opportunities by using accessible and affordable communication tools. The main objective of the Customer Service Specialist is to qualify and enroll potential prospects and assist them through the sign-up process. 

The ideal candidate is undeniably dedicated to advancing our core mission of innovation and inclusiveness. The right candidate for our Customer Service Specialist role is also a communications expert, empathetic towards people, and is exceptional at delivering results on behalf of our renowned clientele. If you are confident and possess these traits, joining our Customer Service Specialist team would be ideal for you.

Responsibilities of the Customer Service Specialist:

• Articulate the features and benefits of our client’s products and services directly to our customers and possess the knowledge to answer any additional questions they may have
• Build rapport and long-lasting relationships with our customers to help ensure repeat business and brand loyalty
• Complete the sales process with any qualifying customer who meets the client’s parameters and maintains the ability to lead with the client brand, not discounts
• Support the rest of our Customer Service Specialists and Sales teams with remaining daily responsibilities including but not limited to, compliance, product delivery tracking, and quality assurance
• Drive customer engagement and satisfaction from initial contact through the point of sale to delivery of products to further help scale acquisition growth and longevity
• Effectively and efficiently communicate with customers to handle all inquiries, resolve issues, and overturn any objections while completing the sales process

What We Look For In Our Customer Service Specialist:

• 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
• A self-motivated individual dedicated to utilizing their existing skills and have a student mentality to learn new skillsets
• Strong leadership skills and capability to mentor other members of the Customer Service Specialist and sales teams
• Exceptional communication skills, both written and verbal
• Tenacious and dedicated to reinforcing the core values of unbelievable customer support

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