Customer Service Representative Job at Kelly Services Inc in Miami

Job Title: Customer Service Representative 
Location: 11222 Quail Roost Drive Miami FL 33157 

Job Purpose: 

• Provides front line, direct contact with customers when filing claims over the phone. 

• Inform customers of the organization’s products and/or services. 

Primary Job Accountabilities/Responsibilities: 

• Files claims by collecting pertinent information from customers. 

• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. 

• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed. 

• Processes and determines coverage by reviewing forms and other applicable records. 

• Maintains professionalism and effectively interacts with all contacts, both internal and external. 

• Maintains department quality standards and performs job duties as directed by supervisor 

Basic Qualifications Required - Experience, Skills, and Knowledge: 

• High School diploma or GED equivalent 

• Minimum of 6 months of customer service experience (Call Center Preferred) 

Other Requirements: 

• Excellent Customer Service skills 

• Excellent verbal and written communication skills 

• Basic problem-solving skills 

• Experience with Microsoft based programs and computer products 

• An acute attention to detail/accuracy and effective note taking/documenting skills 

• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs. 

Preferred Experience, Skills, and Knowledge: 

• Experience in similar customer service functions or call center experience. 

• Focus on Customers - Demonstrates professionalism when dealing with customers. 

• Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services. 

• Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change. 

• Learn Continuously - Applies learning from past experiences and continuously seeks new information and asks questions. 

• Demonstrates minimum typing speed of 35 words per minute.