Marketing Consultancy Lab is hiring: Customer Service Agent in San Antonio

Position: Customer Service Agent
Location: San Antonio, TX
Employment Type: Full-time

We are seeking a highly motivated and empathetic Customer Service Agent to join our team. As the first point of contact for our customers, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing valuable information about our products and services.

• Customer Interaction:

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
  • Act as a liaison between customers and internal departments.

• Problem-Solving:

  • Address customer complaints and ensure a resolution is achieved promptly.
  • Escalate complex issues to the appropriate team members when necessary.

• Product Knowledge:

  • Maintain a deep understanding of company products, services, and policies to provide accurate information to customers.
  • Update customers on new features, products, or services that might meet their needs.

• Record-Keeping:

  • Document all customer interactions in the company's CRM system.
  • Track and follow up on customer requests to ensure issues are fully resolved.

• Continuous Improvement:

  • Provide feedback to management on recurring customer concerns and potential process improvements.
  • Stay updated on industry best practices and customer service trends.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask, prioritize, and manage time effectively.