Customer Service Agent Job at Percepta House in New York

Position: Customer Service Agent
Location: New York, NY
Employment Type: Full-Time

As a Customer Service Agent, you will serve as the first point of contact for our customers. Your primary responsibility will be to provide excellent support, resolve inquiries, and ensure customer satisfaction through various communication channels such as phone, email, chat, or social media.

• Handle and resolve customer complaints with professionalism and empathy.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer issues are resolved efficiently.
• Identify and escalate priority issues to appropriate personnel when necessary.
• Stay updated on company products, services, and policies to provide accurate assistance.
• Suggest improvements to enhance the customer experience.

• High school diploma or equivalent (Bachelor's degree preferred).
• Strong communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices is a plus.
• Problem-solving skills with a customer-focused mindset.