SchoolsFirst Federal Credit Union is hiring: Business Analyst II, Fraud Analyst

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Business Analyst II, Fraud Analyst

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:
$85,885.00 - $128,828.00

Scheduled Weekly Hours:

40

This role requires a hybrid commitment: three days a week in the office are required, with up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person.

What You'll Be Doing

Under general supervision, performs complex research and analysis of current processes, metrics and develops reports in order to provide recommendations for improvement aimed at improving organizational performance, decision making and operational success within the business unit operations.

• Aggregate and analyze internal and external risk datasets to understand performance of fraud decisioning and granular performance of multiple decision methods.
• Find insights from risk data sets to improve fraud strategies and rules.
• Responsible for the overseeing, maintaining and updating fraud strategies and initiatives that help protect the credit union from losses.
• Use statistical analysis techniques to quantify the impact of fraud strategies and rules.
• Translate analytical findings into actionable strategic recommendations to mitigate losses, create efficiencies and improve the Member experience.
• Monitor the performance of existing fraud strategies and present findings in a concise and effective manner via related reports and presentations.
• Optimize fraud system workflow rules and queues to detect new trends and decrease false positive rate.
• Regularly reviews fraud rule performance in order to accurately revise and improve detection rates and reduce false positives.
• Conducts root cause analysis in order to evaluate, compare and identify possible solutions aimed at improving current practices and processes, determine best practices and solve issues related to business unit operations.
• Create reports using internal reporting tools, and/or create reports using SQL or Crystal Reports
• Examines and evaluates, and analyzes business unit reports in order to develop new, improve existing, validate the use, and create controls.
• Plays a lead role in the development of business unit policies, models and performance measures for the business unit
• Participates in efforts to develop, collect and analyze metrics and continually improve processes owned by the business unit.
• Develops effective reporting tools for the business unit. Analyzes discrepancies in existing reports and makes recommendations for updates.
• Identify business unit needs using various analysis techniques such as data flow modeling and workflow analysis. Solicit information through interviews, workshops, and/or existing systems documentation or procedures.
• Subject matter expert on the specified system(s) or application(s) and acts as the sole point of contact between the business unit and Information Technology.
• Develops and makes recommendations for action to senior management based on research and analysis.
• Assists Vice President or manager in developing plans to support the business unit's goals (financial, quality, production, Member service, operational efficiency, etc.).
• Design, document and analyze the business unit's workflow, business rules, activities and trends and compares analyses against the service standards and best practices. Identifies gaps between current processes and the desired state, designs new processes and develops process performance measures. Presents findings and works with management to transition to a new process.
• Conducts preliminary research for project requests. Defines project scope and objectives when applicable. Acts as a lead on a number of key projects for the business unit, in the absence of a project manager. Works directly with appropriate business unit personnel to understand project concept, objectives and approach. Takes assigned business unit projects from original concept through final implementation, with minimal guidance.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• Bachelor's Degree or equivalent years of experience required

• 5-7 years of previous related experience required

• License/Certifications - Must have completed and passed SQL test provided by IT division

Knowledge, Skills, and Abilities

• Knowledge and understanding of computer software and applications used to support report development including, but not limited to, SQL, Crystal Reports, Microsoft Office, Visio, Microsoft Project. General understanding of programming, database design and development, data sources and data feeds used to populate reports. Required
• Uses relevant technology
• Applies expertise appropriately
• Develops relevant knowledge
• Understanding of credit union business lines including lending, shares, investment services, asset/liability etc.
• Understanding of existing reporting systems such as DSS and EIS, information process flows within the credit union, month end processing and reporting cycles, security requirements and how to manage and secure reporting.
• Knowledge/previous experience with financial and operational reporting
• Provide project coordination for reporting initiatives
• Coordinate/standardize tool use for standard and custom reporting
• Research and recommend reporting packages that provide cost effectiveness, efficiency, performance and flexibility based on business requirements.
• While not responsible for creating technical specifications, must have the technical knowledge to help guide the decisions.
• Experience working with tech leads and end-users.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.