Customer Service Rep Job at Alliance Financial & Insurance in Lowell
Alliance Financial & Insurance, Lowell, MI, US
Job Description
At Alliance Financial & Insurance, situated in the charming town of Lowell, Michigan, we pride ourselves on providing exceptional service to our valued clients. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. Our ideal candidate will be a personable individual who thrives in a high-energy environment and enjoys helping people. The role is based entirely in our office, allowing you to engage closely with our team and contribute directly to our vibrant workplace atmosphere.
If you are passionate about delivering outstanding customer support and wish to grow within a supportive, community-focused company, this opportunity is for you. Your role will be central to ensuring customer satisfaction and helping us maintain the high standards that set Alliance Financial & Insurance apart. We look forward to welcoming a new team member who is ready to take on this rewarding challenge with enthusiasm and a positive attitude. Join us and be part of a team that truly values community and customer service excellence.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Mon-Fri Schedule
Retirement Plan
Evenings Off
Life Insurance
Vision Insurance
Hands on Training
Responsibilities
Customer Support: Address customer inquiries and resolve issues effectively, ensuring high satisfaction levels.
Account Maintenance: Assist in managing customer accounts, providing updates and processing transactions as needed.
Feedback Collection: Gather and document client feedback to help improve our services and products.
Relationship Building: Foster positive relationships with clients to ensure loyalty and repeat business.
Product Knowledge: Stay updated on company offerings to provide accurate and timely information to customers.
Team Collaboration: Work closely with other team members to achieve company goals and improve the customer experience.
Requirements
Education: High school diploma or equivalent required.
Experience: Prior experience in customer service or a related field is beneficial but not mandatory.
Skills: Strong interpersonal and communication skills are essential.
Attitude: Must possess a positive attitude and a willingness to assist clients thoroughly and efficiently.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Problem-solving: Proactive approach to solving customer issues effectively and efficiently.
Computer Proficiency: Basic knowledge of computer operations and software like Microsoft Office Suite.