Hustle Notice Biz
Customer Service Representative Job at Hustle Notice Biz in Akron
Hustle Notice Biz, Akron, OH, US
Job Description
Job Description
Description
Position: Customer Service Representative
Location: Akron, OH
Job Type: Full-Time
About the Role
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service, resolving inquiries, and ensuring customer satisfaction.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Position: Customer Service Representative
Location: Akron, OH
Job Type: Full-Time
About the Role
We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service, resolving inquiries, and ensuring customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, chat, or social media.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate issues when necessary.
- Process orders, returns, and exchanges efficiently.
- Collaborate with other departments to address customer needs.
- Meet performance metrics, including response time and customer satisfaction ratings.
- Stay updated on company policies, promotions, and product updates.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with empathy and professionalism.
- Excellent problem-solving and multitasking abilities.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement