Create Chicago

Create Chicago is hiring: Customer Service Representative in Chicago

Create Chicago, Chicago, IL, US

Job Description

Description

We are seeking a dedicated Customer Service Representative to join our team in Chicago, IL. The ideal candidate will be the first point of contact for clients, handling inquiries, resolving issues, and providing exceptional service. This role requires a patient, empathetic communicator who can ensure customer satisfaction and foster long-lasting client relationships.

Key Responsibilities

Respond to customer inquiries via phone and email in a timely and professional manner.
Resolve product or service issues by identifying the problem, determining the cause, and implementing solutions.
Document all customer interactions and feedback, ensuring records are up-to-date.
Work collaboratively with team members to improve the overall customer experience.
Escalate complex cases to the relevant department or manager when necessary.
Provide insights based on customer feedback to help improve our products and services.

Skills, Knowledge and Expertise

Strong communication and active listening skills.
Ability to problem-solve and handle complaints calmly and effectively.
Excellent organizational skills and attention to detail.
Proficiency in basic computer applications (Microsoft Office Suite).
Customer-focused mindset with a proactive approach to resolving issues.
Ability to work both independently and as part of a team.

Benefits

Competitive salary with potential for growth.
Health, dental, and vision insurance.
401(k) retirement plan with company matching.
Paid time off and holidays.
Ongoing training and professional development opportunities.
Positive, inclusive, and collaborative work environment.