Customer Service Representative Job at Great Atlantic Management in Virginia Bea

Great Atlantic Management has been operating self-storage facilities throughout the Hampton Roads area since 1977. We have expanded our portfolio of facilities and manage a small in-house call center to assist our customers.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide information, and attempt to resolve any emerging problems that our customers might face. The ideal CSR is professional and maintains a great attitude while on the phone with the customer. The target is to ensure excellent service standards and respond efficiently to customer inquiries.

This is an in-office position. You will be required to work at our office in Virginia Beach.

Responsibilities:

• Answer incoming calls for multiple self-storage facilities.
• Respond to customer inquiries via email, text, and web chat.
• Generate sales leads by providing information to customers and assist them in making an informed rental decision.
• Walk the customer through the rental process and ensure all valid documents are acquired.
• Provide valid and complete information by using the right methods/tools.
• Accurately process customer payments.
• Handle customer complaints, provide appropriate solutions and alternatives, and alert facility management of the situation.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow procedures, guidelines, and policies.
  

The Successful Candidate will have:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Storage experience preferred but not required
• High school degree or equivalent
  

Benefits we can offer you include:

• Competitive pay and benefits, including Health, Vision, Dental, and Paid Time Off.
  
• Our company has been around since 1977 and we are growing, so we can offer longevity!

Hours:  Our Call Center is open every day of the year from 8am - 9pm. Full time hours (40 hours per week) can include shifts scheduled between the hours of 8am - 9pm, including weekends.

Background check and drug screen required upon acceptance of position.

Only Qualified Applicants Will Be Contacted and will be required to complete a PC skills test.

Great Atlantic Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.