Customer Service Representative Job at Central Oregon Heating & Cooling, Inc

Customer Service Representative

Central Oregon Heating.Cooling.Plumbing.Electric

Central Oregon Heating, Cooling, Plumbing, and Electric is looking for a Customer Service Representative to join our growing team.

We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Oregon Heating, Cooling Plumbing & Electric, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!

Summary:

We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. The individual in this role will be responsible for managing service calls, customer calls, and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our dispatchers and our skilled technicians by providing on-site support. While previous call center and/or industry experience is not required, candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.

Compensation: $19 per hour

Schedule: 5 working days, including Saturdays. 8am – 5pm

Work Location: Redmond, OR

Benefits:

• Company paid Medical
• Company paid Dental
• Company paid Vision
• Company paid Emergent Medical Transport program
• Life Insurance
• 401k with company match
• Paid PTO
• Bonus programs, for eligible positions
• Company vehicle and gas card, for eligible positions

Responsibilities, include but not limited to:

• Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
• Maintain inbound and outbound calls and update customer database as necessary.
• Reply to online communications, emails answering service, website chats and text messages.
• Keep detailed records of service calls, technician routes, and customer feedback, using this data to identify areas for improvement.
• Work in cooperation with Dispatchers to provide back up support for responding to customer inquires about schedules, lead times, equipment service, invoicing, and preventative maintenance service inquiries.
• Perform administrative duties as assigned.
• Provide support to the Call Center Manager.

Qualifications:

• Prior call center and/or HVAC industry experience is preferred.
• On-the-job training provided.
• Have verifiable work history and references.
• Able to communicate professionally, clearly, and concisely with other team members, management, and customers in person, by phone and email.
• Must be highly motivated, detailed oriented, able to multi-task, be highly skilled in problem solving and accurate resolutions, have a keen sense of urgency, be flexible, and demonstrate the ability to follow through on tasks timely and effectively.
• Have a great attitude that blends well with a fast-paced, goal-driven environment.
• Must be punctual with a clean presentation of them self and be prepared to work every day to provide reliable support for your team with excellent timeliness and attendance.

Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.

“We like what we do, and you will too!”

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.