Customer Service Representative Job at D&F Plumbing, Heating and Cooling in

D&F Plumbing, Heating and Cooling in Vancouver, WA is looking for a motivated and trainable team player to join our company as a Customer Service Representative. We are seeking someone with a friendly and pleasant personality who enjoys speaking on the phone, is patient with customers and coworkers, can make some sales, and is confident in stressful situations.

At D&F Plumbing, Heating and Cooling, we pride ourselves on prioritizing employee satisfaction and rewarding loyal and enthusiastic members of our team. This customer service and sales role comes with opportunities for growth. This office position earns $18 - $23 per hour, based on experience, as well as many competitive bonuses.

ABOUT D&F PLUMBING, HEATING AND COOLING

Since 1927, we've proudly served the Vancouver area with expert plumbing services, driven by our mission to provide every person with an unforgettable red carpet experience. Our commitment to excellence is anchored in our core values of integrity, initiative, collaboration, education, and accountability. We believe in doing the right thing and fostering an environment where team members feel valued, supported, and encouraged to grow. By investing in continuous training and celebrating innovative ideas, we ensure our team remains at the forefront of the industry.

Our amazing team is the key to our continued success, and we prioritize creating a positive work environment where everyone is valued. With competitive pay, excellent benefits, and a supportive culture that champions integrity and collaboration, you're never just a number here. We invite talented individuals who share our passion for excellence to join our close-knit family!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you maintain a high level of professionalism and patience as your work with coworkers and customers alike. When we receive incoming calls, you answer them and handle service questions, scheduling, payments, billing issues, and general customer concerns. As you speak with our clients, you identify and assess their needs to find the best solution, sharing information and recommending our products/services to meet their needs. You build positive rapport and trust with our customers that keeps them coming back.

Based on the schedules of our team and the needs of our clients, you schedule appointments and dispatch technicians to each job. You keep accurate and thorough records of each service and customer interaction. If a customer has any complaints, you help resolve the issue. Additionally, you complete a variety of other office duties, such as responding to emails, processing proposals, filing, and more. You love ensuring that our customers are happy with the services they receive!

WORK SCHEDULE

The part-time schedule involves managing overflow calls for approximately 20-25 hours per week. Additionally, there are potential work-from-home opportunities.

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• 2+ years of sales experience
• 2+ years of customer service experience, ideally in the home services industry
• Experience with data entry, scheduling, and dispatching software
• Computer and typing proficiency
• Ability to lift up to 30 lbs.

Someone that is used to hitting benchmarks and working off of bonuses is preferred, but not required. Are you an excellent communicator with great phone skills? Do you learn quickly? Are you flexible and adaptable? Can you effectively manage a variety of tasks without leaving one behind? If so, keep reading about this phone position!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you are dedicated to creating a positive customer experience and feel that you can make some sales in this phone position, apply today! Our application for this office job is quick and easy. The whole process should take you less than 3 minutes! We can't wait to hear from you!

Location: 98682