First Mate Heating & Cooling is hiring: Customer Service Representative in L

If you're ready to contribute to a dynamic team and thrive in a supportive work environment, we encourage you to apply. Join us at First Mate Heating & Cooling, where your skills and dedication will make a real difference in the lives of our customers.

First Mate Heating & Cooling, Lee's Summit, MO.

(Formally known as Sharp Long)

We have been serving the local community and greater Kansas City area since 1971! Providing the best HVAC technology, indoor air quality, and customer service to fit homeowners comfort needs. We are dedicated to providing exceptional service and quality workmanship to our customers.

We're currently on the lookout for a dedicated and personable Customer Service Representative to join our exceptional team!

As the first point of contact for our valued customers and clients, this team member plays a crucial role. This position needs someone who embodies traits of high reliability, exceptional communication skills, a positive attitude, and self-motivation.

What we have to offer / Benefits:

• A fun and energetic atmosphere with a great company culture
• Fantastic work/life balance'
• On the job training
• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible spending account (FSA)
• Employee Assistance Program (EAP)

Position: Customer Service Representative

Pay: $18.00 - $20.00 per hour, depending on experience

Work Hours: 8:00am - 5:00pm, Monday through Friday

What you will be doing:

• First on phones - answering incoming calls
• Calling customers to confirm sales reps & technicians' arrival times
• Maintaining customer information in our CRM - we use Service Titan
• Calling customers to schedule sales appointments
• Other admin duties as assigned

Qualifications / Skills:

• Minimum of two years of customer service experience
• Advanced customer service skills
• Polished phone etiquette with a friendly demeanor
• Ability to multitask in a fast-paced environment
• Strong organizational skills with meticulous attention to detail
• Proficient computer skills

Candidates will be required to pass a background check and drug test upon being given a condition offer of employment