Customer Service Specialist Job at Deljo Heating and Cooling in Chicago
Deljo Heating and Cooling, Chicago, IL, US
Job Description
~ THE DELJO DIFFERENECE ~
A Century of Comfort: Your Trusted HVAC Experts!
Deljo Heating and Cooling, Chicago IL.
We have been making comfort a priority for Chicago families since 1922, dedicated to delivering exceptional HVAC services with a focus on reliability and care.
We have an immediate need for a Customer Service Specialist to join our team! This position will be taking inbound phone requests for services and making outbound calls to set up maintenance appointments.
We're looking for a positive, professional attitude and a quick learner who wants to grow with the Deljo family!
Why join the Deljo Heating and Cooling family?
- Highly competitive pay
- Great company culture!
- Company-paid training
- Advancement opportunities
Benefits:
- Medical insurance with 3 plan options including HSA
- Dental & vision insurance
- 5 Paid vacation days (40 hours) after 6 months; 10 days after 1 year (80 hours)
- 5 Paid sick days
- 6 Paid holidays
- 401K with 3% company match
- Short/Long-term disability insurance
- Life insurance
Position: Customer Service Specialist
Pay: $19.00 to $21.00 per hour, depending upon experience
Work Hours: Monday to Friday (9:30 a.m. - 6:00 p.m.) and rotating Saturdays (7:30 a.m. - 4:00 p.m.). When they work on Saturday, they will have the following Monday off.
What you will be doing:
- Answering incoming calls
- Scheduling service appointments for our technicians
- Making outbound calls to schedule maintenance appointments
- Handling minor service complaint
- Creating a connection with customers
- Keeping our CRM Database 'Service Titan' up to date with customer information
Qualifications:
- Customer service experienced, retail, call center or similar experience
- Office experiences desired but not required
- Professional communication, both verbal and written
- Demonstrates a positive attitude within difficult situations
- Detail-oriented in a fast-paced environment
- Computer and technology proficient
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.