Customer Service Representative Job at Sirtex in Woburn

Company Description

Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.

Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments. Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference. Our flagship product, SIR-Spheres® Y-90 resin microspheres, is a targeted radiation therapy for liver cancer. To date, we have delivered over >150K doses across 50+ countries, significantly impacting patients' lives worldwide. Our success is fueled by our dedication to serving the medical community, maintaining professionalism, fostering a collaborative work culture, nurturing an entrepreneurial spirit, and continuously pursuing innovation and improvement.

At Sirtex, we are committed to creating a great workplace. We offer a range of benefits, programs, and services to support our employees, ensuring they have opportunities to contribute to our success and advance their careers. Join our inclusive community, where you can collaborate with talented colleagues, bring your ideas to life, and advance your career, all while delivering innovative healthcare solutions to patients. 

Job Description

This position is responsible for supporting the Customer Service Supervisor, maintaining a positive customer service experience for internal and external customers, entry of orders and various customer service projects as assigned.

• Reviewing, allocating, entering, and confirming orders in a timely manner
• Communication with customers and RSMs regarding orders and cancellations
• Accurate entry of all orders and cancellations in SAP and on the log (detailed comments included)
• Coordinate with appropriate sales representatives regarding customer needs
• Provide administrative support to Senior Customer Service Representative and/or Supervisor, including but not limited to project support
• Maintain and update POs as needed
• Perform daily QC on all orders and cancellations to ensure the correct number of doses and activity is shipped to the correct customer
• Maintain an efficient and organized work environment
• Assist Senior Customer Service Representative and/or Supervisor in files and record keeping of Customer Service department
• Timely processing of supply/consumable requests from customers/RSMs
• Occasional weekend/holiday coverage of Customer Service inbox as required or requested
• Undergo all formal training events as may be directed from time to time
• Observe and comply with all Sirtex Corporate policies
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions, and other requirements
• Generate new monthly dose logs and update the formulas and Daily Sales summary sheet every month as need
• Create new accounts in the ERP system as needed with appropriate master data input
• Work with Accounts Receivable and Sales to ensure accurate purchase order entry on all required orders

Qualifications

• High school diploma – associate degree preferred
• 3-5 years of Customer Service experience
• Excellent verbal and written communication skills
• Demonstrate initiative, resourcefulness, and teamwork
• Excellent organizational skills
• Basic-intermediate Microsoft Office experience required
• Ability to multi-task and manage multiple priorities
• Ability to effectively deal with a variety of people ranging from patients to health care professionals

The target base salary range for this position will range from $62,000 to $78,000 annually. Individual compensation for this job requisition will be based on non-discriminatory factors, including your geographic location, skills, experience, education and other factors as they relate to the position requirements.  Actual compensation may vary depending on the confirmed job-related skills and experience.

In addition to the expected base compensation, this role is eligible to participate in Sirtex’s incentive programs (target bonus of 5% for this position) and benefit plans, which include paid sick and vacation time, health insurance and a generous 401k matching program.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Do you want to be part of something bigger? A team whose impact stretches across the globe making a real difference to the quality of people’s lives.  Sirtex recognizes that well-being, financial health, and work-life balance are crucial for our employees to achieve personal success. 

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect, diversity, collaboration, and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical, robust and equitable.
• A commitment to support ongoing professional growth through career development, on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values, employee safety and excellence in everything we do.  

Diversity drives innovation; inclusion fosters belonging, growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement, teamwork, and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued, included, and can share their ideas so that we can exceed even our own expectations.

Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other characteristic protected under applicable law.  Sirtex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.