Employment Solutions
Customer Service Representative Job at Employment Solutions in Denver
Employment Solutions, Denver, CO, US
Job Description
Job Description
Customer Service Representative
We are looking for a Customer Service Representative to join the team and grow our specialized industrial manufacturing company! If you are interested and qualified APPLY TODAY!
We are looking for a Customer Service Representative to join the team and grow our specialized industrial manufacturing company! If you are interested and qualified APPLY TODAY!
LOCATION: Denver, CO office setting
TYPE: Direct Hire, Full Time, Day Shift M-F
PAY: $50K-$60K Base and eligible for commissions
Benefits:
• Bonus- Annual bonus up to 10% of annual salary based on both company and personal performance. Paid out once per year
• Commission- CSR role is eligible for both a CSR commission on existing accounts and sales commission on new accounts. Earning potential uncapped. Paid out twice per year.
• Health, Dental, Vision- Company covers 90% of premium.
• 401 K- Employee can contribute immediately. After 1 year, Company will match up to 4% of Employee’s salary.
• Profit Share- After 2 years, the company can add up to an additional 7% of Employee’s salary as a profit share depending on company performance
• Training- Annual budget allotted for each employee to receive outside training for employee growth and development
• Home- CSR will work from home every other Friday
DAY TO DAY:
Coordinates with technical sales, manufacturing, R&D, financial services, systems administration and marketing to ensure that customers orders are clearly understood and issues addressed.
• Inquires:
o Provide information on pricing, specifications, availability, samples etc.
o Prepare proposals, quotes, pricing, terms and delivery
o Research current trends in manufacturing and assist with subject matter/recommendations and updates
• Order Entry / Follow Up:
o Process customer orders from start to finish, documenting in computer system
o Obtain product descriptions, requirements and prices, and any additional credit information or applications needed
• Invoicing:
o Audit price, volume and terms to ensure accuracy
o Process invoices, paperwork reviews of national and international customer orders
• Additional Tasks:
o Customer Service working closely with production
o 25% of time developing new sales opportunities through calls, following up on leads, converting leads to opportunities through new sales
o Weekly reviews of orders, shipments, payments etc
• Bonus- Annual bonus up to 10% of annual salary based on both company and personal performance. Paid out once per year
• Commission- CSR role is eligible for both a CSR commission on existing accounts and sales commission on new accounts. Earning potential uncapped. Paid out twice per year.
• Health, Dental, Vision- Company covers 90% of premium.
• 401 K- Employee can contribute immediately. After 1 year, Company will match up to 4% of Employee’s salary.
• Profit Share- After 2 years, the company can add up to an additional 7% of Employee’s salary as a profit share depending on company performance
• Training- Annual budget allotted for each employee to receive outside training for employee growth and development
• Home- CSR will work from home every other Friday
DAY TO DAY:
Coordinates with technical sales, manufacturing, R&D, financial services, systems administration and marketing to ensure that customers orders are clearly understood and issues addressed.
• Inquires:
o Provide information on pricing, specifications, availability, samples etc.
o Prepare proposals, quotes, pricing, terms and delivery
o Research current trends in manufacturing and assist with subject matter/recommendations and updates
• Order Entry / Follow Up:
o Process customer orders from start to finish, documenting in computer system
o Obtain product descriptions, requirements and prices, and any additional credit information or applications needed
• Invoicing:
o Audit price, volume and terms to ensure accuracy
o Process invoices, paperwork reviews of national and international customer orders
• Additional Tasks:
o Customer Service working closely with production
o 25% of time developing new sales opportunities through calls, following up on leads, converting leads to opportunities through new sales
o Weekly reviews of orders, shipments, payments etc
BACKGROUND OF CANDIDATE:
• Education:
o 2+ years of college in business or technical education
o Technical Degree is helpful
• Experience:
o 3+ years of recent experience in customer service in an office setting via face to face, email and over the phone
o Reliable and dependable
o Cold calling and new customer development
o Proficient in Microsoft Office Suite – Word, Excel, Outlook etc.
o Experience or training in Sales/Marketing is a plus
o Experience with manufacturing and production
o Great communication skills in person, over the phone, virtually and written
o Ability to analyze data and make suggestions
o Extremely organized and detailed with strong documentation and grammatical skills
o Self starter able to proactively start and complete tasks
If you are looking for a career move with long term growth potential APPLY ASAP!
• Education:
o 2+ years of college in business or technical education
o Technical Degree is helpful
• Experience:
o 3+ years of recent experience in customer service in an office setting via face to face, email and over the phone
o Reliable and dependable
o Cold calling and new customer development
o Proficient in Microsoft Office Suite – Word, Excel, Outlook etc.
o Experience or training in Sales/Marketing is a plus
o Experience with manufacturing and production
o Great communication skills in person, over the phone, virtually and written
o Ability to analyze data and make suggestions
o Extremely organized and detailed with strong documentation and grammatical skills
o Self starter able to proactively start and complete tasks
If you are looking for a career move with long term growth potential APPLY ASAP!