Accounting Technician 3, Cashiering Job at Salt Lake Community College in Salt L

Within the Office of the Bursar, the Accounting Technician 3, Cashiering position serves as a primary point of contact for outreach efforts to future, current, and former students. These outreach efforts include proactive initiatives, such as outbound account advising calls and e-mails to inform those we serve of our policies and services. This position also includes tasks supporting the office's Strategic Communication projects including but not limited to direct mail support, address updates/verification, and return mail processing. The intent of these measures is to promote the financial wellness of the college and the customers we serve. This position oversees our office outreach with guidance from the Assistant Bursar II, Cashiering, and other members of the Bursar management team. The oversight of these outreach actions includes developing best practices for other staff engaging in outreach, creating, facilitating training and training materials, and regularly evaluating and amending our processes, as needed. This position also assists with projects which support the overall mission and goals of the Office of the Bursar, including assignments supporting our intradepartmental partners, Student Loans & Receivables and Support Services. This position is trained on all cashier duties and time will be split between coordinating outreach efforts and serving on the frontline as a cashier. This includes performing various financial and accounting transactions and is responsible for accurate transaction processing, providing excellent customer service, preparing financial documents and reports, notating accounts, supporting document retention requirements, and maintaining the security of assets within a secure office area. While this position is based at our Taylorsville Redwood campus, this cashier will serve as a primary backup for our Jordan campus office. Scheduled work hours are based on department needs and may vary. Under the guidance of the Assistant Bursar II, Cashiering, serve as the lead on customer outreach, including regular outbound correspondence with future, current, and former students to offer education on office and college processes, policies, and important dates. These efforts aim to promote transparency and student success by minimizing financial burdens. Customer service: Respond to inquiries in person, on the phone, or via email regarding student accounts, registration, financial aid, payment history, and refund status requests. Answer general College questions and direct students to appropriate department(s) for help. Provide options to resolve debt and provide contracts and/or instructions on how to enroll in monthly payment plans. Resolve customers' problems and make judgments on when to escalate more difficult problems to the Assistant Bursar, Cashiering, or Office of Bursar Specialists. Support the office's Strategic Communication projects including but not limited to direct mail support, address updates/verification, and return mail processing. Receive payment and post transactions in students' accounts, finance, and campus card accounting systems, accurately entering the related financial information (amounts, detail codes, descriptions, indexes, accounts, etc.), in-person, over the phone, and from the mail. Complete numerous types of transactions using various methods of payment. Demonstrate proper cash handling procedures. Count and balance a cash drawer daily. Responsible for the security and correctness of large sums of money as needed. Issue and retain receipts for all transactions. Student account research and reconciling. Research of department, sponsor, and student records. Responsible for the se curity and completeness of a cash drawer. Observe department and college billing, cash handling, cash receipting, refund, and stop payment, and void check policies. Observe federal regulations, such as PCI compliance and Fed ral Title IV Financial Aid disbursement rules and authorizations. Mentor part-time cashiers. Responsible for opening the shift, which includes deactivating security alarms and unlocking the vault and safe, issuing cash drawers to other cashiers, and verifying cash drawer amounts. Responsible for closing the shift, which includes collecting all cash drawers, verifying their amounts and locking them in the safe, locking the vault and safe, and setting the security alarm. Check cash drawers in and out from the safe, verify their amounts, and fill out paperwork to document the assigned cash drawers. Develop and write procedures and other training materials, with a particular emphasis on developing resources to support office outreach efforts. Design and facilitate regular training for the office related to outreach initiatives. Collect and file receipts, document copies, and other related transaction records and provide these to auditors when needed. Properly destroy unneeded documents with confidential information. Prepare bank deposits and manifests and ensure they are ready and complete for pickup for armored car transport to the bank. Responsible to take deposits directly to the bank on holiday weekends. Prepare the cashier daily recap report in Microsoft Excel. Update student mailing address changes. Complete College required training, such as Americans with Disabilities Act (ADA), Anti-Discrimination & Harassment Avoidance (ADHA), OSHA Emergency Procedures, Family Education Rights and Privacy Act (FERPA), Workplace Violence (WPV), and Driver Safety Training (DST). Assist in maintaining a supply inventory and order supplies when necessary. Attend meetings and other training that are applicable to job duties and at the discretion of the supervisor. Other duties as assigned.