Smooth Waters Plumbing LLC

Customer Service Representative Job at Smooth Waters Plumbing LLC in Lexington

Smooth Waters Plumbing LLC, Lexington, SC, US

Job Description

Hours: MONDAY-FRIDAY (Part-time or Full-time)

About us

Smooth Waters Plumbing is a small family owned company with over 30 years of experience. We proudly service the midlands of South Carolina. We specialize in residential plumbing, sewer, new installation and repair.

We are seeking a highly organized and proactive Customer Service Representative to join our team at Smooth Waters Plumbing. As a Customer Service Representative, you will play a crucial role in ensuring the smooth operation of our office and supporting our team of plumbing professionals. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment

Required Skills and Qualifications:

High school diploma or GED certificate required
2+ years of CSR/Despatcher in a trade company (Plumbing Preferred)
Intermediate computer skills in managing systems
Strong organizational and time management skills, with ability to prioritize tasks effectively
Excellent communication skill, both written and verbal
Ability to work independently with minimal supervision and collaborate effectively as part of a team
Flexibility to adapt to changing priorities and work schedules as needed
Geographical knowledge of service area and/or map reading skills
Knowledge of basic plumbing terminology and industry experience is preferred

Essential Job Functions:

Manage all incoming calls, texts and emails on multiple platforms while providing prompt and courteous assistance to clients and team
Convert incoming call to scheduled appointments utilizing company script and optimize routes for efficiency
Maintain a KPI score of 80% closing rate or higher
Maintain and update customer records with complete and accurate information including job tags
Manage CRM Software (HouseCall Pro) keeping track of customers and plumbing techs and maintaining efficiency
Follow up on open estimates, service plans, home inspections and happy calls
Effectively manage conflict resolution with customers and team through clear communication and addressing concerns expediently
Assist in creating marketing materials, including brochures, flyers, and digital content through Canva and video editing software
Help manage the company's social media accounts, posting updates, and engaging with followers
Assist in organizing and attending promotional events and networking functions including some nights and/or weekends
Provide support to Service and Office manager in assisting with projects as needed
Ability to drive a motor vehicle and maintain a current driver’s license to commute as needed

Physical Requirements:

Sitting, standing, walking, lifting or carrying, pushing or pulling, reaching overhead, keyboarding, gross manipulation, fine manipulation, driving, stooping, crouching, speaking, ability to hear, understand and distinguish speech
Must be able to work assigned schedules as required by job demands.

E04JI802i78j40718qb