ServiceNow Systems Analyst

Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company. Job Summary The ServiceNow Systems Analyst is a member of the IT Service Management (ITSM) team within the Customer Service department. This team is responsible for defining, implementing, and continually improving the ITIL-based service management processes and best practices for managing IT and other services. As a ServiceNow Systems Analyst, you will play a pivotal role in helping to lead our ServiceNow platform and driving key initiatives that enhance our operations. You will be responsible for collaborating with cross-functional teams, ensuring projects are well-managed, and delivering results on time. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and is passionate about leveraging ServiceNow to drive business success. Principal Duties and Responsibilities Project Coordination: Collaborate with various teams across the organization to identify business requirements and translate them into ServiceNow solutions. Ensure project timelines, scope, and objectives are met. Stakeholder Engagement: Engage with key stakeholders, including IT, HR, Finance, and other departments, to understand their needs and deliver solutions that align with the business strategy. Process Improvement: Identify opportunities to streamline and improve existing processes through ServiceNow, ensuring efficiency and effectiveness. Documentation: Maintain detailed documentation of ServiceNow configurations, changes, and project status reports. Quality Assurance: Conduct testing and quality assurance to ensure the ServiceNow platform operates smoothly and meets performance standards. Training and Support: Provide training and support to end-users to maximize the utilization of ServiceNow features and functionalities. Stay Informed: Stay up to date with industry best practices and emerging trends related to ServiceNow and IT service management. Qualifications Bachelor's degree in Computer Science, Information Technology, Business, or a related field. ServiceNow certification (e.g., ServiceNow Certified Implementation Specialist) is highly desirable. Proven experience as a ServiceNow Systems Analyst or similar role. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders. Analytical mindset with a focus on problem-solving and process improvement. Knowledge of IT service management (ITSM) and ITIL best practices. Intermediate and advanced ITIL certifications are beneficial. The Company is an Equal Opportunity Employer. Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.