Crossroads WIC MIS Release Manager

Salary: $75,814.00 - $113,721.00 Annually Location : Wake County, NC Job Type: Permanent Full-Time Job Number: 24-14502 Department: Dept of Health and Human Services Division: Child and Family Well Being Opening Date: 11/20/2024 Closing Date: 12/5/2024 5:00 PM Eastern Job Class Title: Applications Systems Analyst II Position Number: 65006381 Section: Community Nutrition Services Salary Grade: DT09 Recruitment Range: $75,814 - $112,964 Description of Work The Division of Child and Family Well-Being is a division at the NC Department of Health and Human Services (NCDHHS) that focuses on supporting whole child and family health and well-being for North Carolinians with several sections including nutrition programs (WIC, SNAP and Child and Adult Care Food Program), health & prevention services for children and youth, children's behavioral health programs, and early intervention programs. This position is housed in the Community Nutrition Services Section which promotes sound nutrition habits among women in their childbearing years, infants, children and youth. Section staff work with representatives of state, county and private providers/agencies to promote healthful dietary and physical activity behaviors and best practices. The CNSS administers the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), the WIC Farmers' Market Nutrition Program (FMNP), the Breastfeeding Peer Counseling Program (BFPC), and the Child and Adult Care Food Program (CACFP). This position serves as the Release Manger for the Crossroads Management Information System (MIS) which supports the administration of the WIC program at the state and local levels. The position is responsible for planning system enhancements, coordinating joint application design sessions (as needed) and user acceptance testing, scheduling system upgrades which requires multi-agency coordination, and extensive coordination with the Electronic Benefits Transfer (EBT) contractor. This position takes a lead role in procuring a maintenance and enhancement (M&E) contractor by drafting the RFP, working through the evaluation process, and overseeing any transition in/out activities. The position oversees the service level agreement and serves as the primary point of contact with the vendor. This position also oversees Privacy Threshold Analysis documentation, coordinates with IT on privacy and security as well as architecture staff to ensure compliance for the Crossroads system, but also for supporting third party vendors that provide texting services and a health education portal that stakeholders utilize. Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following: Skills in devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations. Demonstrated experience with planning and managing the integration and implementation of new technology, solve highly technical and complex problems while guiding and directing projects through completion. Demonstrated experience with independently managing project timelines, resources, and/or staff and lead implementation efforts. Demonstrated communication skills to interact with operations team members, production, support, implementation, infrastructure, and development teams. Experience in developing long-range strategic alternatives and building client support of organization's objectives. Management Preferences: Experience working with state government IT systems. Minimum Education and Experience Requirements Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development; OR Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development; OR High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; OR An equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-527-6380. The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy. Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations. For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38 NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation. 01 Describe your years of skills in devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations. You must show all your related experience on your application in your work history to be considered. None Less than two years Two - five years Five or more years 02 How many years of experience with planning and managing the integration and implementation of new technology,solve highly technical and complex problems while guiding and directing projects through completion do you have? You must show all your related experience on your application in your work history to be considered. None Less than two years Two - five years Five or more years 03 Provide your years of experience with independently managing project timelines, resources, and/or staff and leadimplementation efforts. You must show all your related experience on your application in your work history to be considered. None Less than two years Two - five years Five or more years 04 Select which best describes your years in communication skills to interact with operations team members, production, support, implementation, infrastructure, and development teams. You must show all your related experience on your application in your work history to be considered. None Less than two years Two - five years Five or more years 05 Which best describes your years of experience in developing long-range strategic alternatives and building client support of organization's objectives? You must show all your related experience on your application in your work history to be considered. None Less than two years Two - five years Five or more years 06 Where did you learn about DHHS or this opportunity? Company or OSHR Website Other General Job Boards Other Search Engines Other Social Media Internet Advertisement TV / Radio Employee Referral Conference / Career Fair Email campaign Professional Association or Industry-specific job board Indeed LinkedIn NC Nursing Board email Google Required Question