It Support Technician

Would you like to work in a collaborative environment with an incredible team of technologists? We are looking for a team member that is hands-on innovative solutions. IT Support Technician II to work in San Francisco, CA. (Hybrid - 2 days remote/3 days in office). This role will provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end user system support. Responsibilities : Provide senior level workstation/laptop support Ability to provide remote support for a professional hybrid work environment Systematically resolve issues related to workstations and laptops Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate Document issues/problems and solutions for both IT team members and end users Be available as on-call support as needed Basic Qualifications: 8-10 years relevant technical and functional experience in a hybrid Windows based environment 8 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments 8 years of experience providing technical support in the financial industry a plus Bachelor's degree in a relevant field required. Will consider more years of experience and/or certifications in lieu of degree Preferred Qualifications: Ability to interface with all levels of production and management Team Strong diagnostic and troubleshooting skills to restore immediate use of systems Strong documentation and communication skills Strong diagnostic and troubleshooting skills to restore immediate use of systems Strong documentation and communication skills Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams Windows 11, Outlook and Office 365 support and troubleshooting, SharePoint client end support System build, deployment, and maintenance Strong familiarity with desktop security products Firm understanding of Active Directory Administration Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management Experience with MDM systems such as MobileIron and Microsoft Intune Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.) Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access) Relevant Microsoft Windows certifications are desired but not required Perks of working with our Client: Inclusive culture, providing a great work/life balance Cigna Health benefits, Medical, dental & vision coverage for employee PTO 401K Match Educational benefits for trainings, conferences, certifications, etc.