Executive IT Support Technician Job at Robert Half in San Francisco

We are offering a long-term contract employment opportunity for an Executive IT Support Technician based in San Francisco, California. This role is primarily focused on understanding, troubleshooting, and rectifying issues with desktop infrastructure and applications. As an Executive IT Support Technician you will be the first point of contact for endpoint incident troubleshooting, and your strong background in Microsoft O365 and Windows workstations will be crucial to your success in this role.

Responsibilities:

• Serve as the primary contact for troubleshooting issues related to desktop infrastructure and applications such as Outlook, Office, Adobe, network printing, VPN, etc.

• Handle incident troubleshooting for endpoints and manage task priorities effectively

• Utilize strong communication skills to liaise with staff, multiple internal teams, and executive users

• Carry out troubleshooting for virtual conferencing systems like Zoom and provide support for conference room technology

• Troubleshoot issues related to iPhones and iPads

• Review ticket queues and manage tasks based on their priority, while keeping end users updated

• Assist in the design and documentation of end user solutions

• Configure and deploy Windows Laptops

• Play a role in managing and delivering IT-related projects.

•White Glove Support experience required

• Demonstrated proficiency in Windows is required

• Must possess a strong understanding of Active Directory

• Proficiency in Office 365 is a necessity

• Experience with Laptop Hardware is required

• Familiarity with Laptop Images is important

• Basic Network Troubleshooting skills are necessary

• Basic Troubleshooting ability is essential

• Hardware Troubleshooting skills are also required

• Network Troubleshooting expertise is a must

Apply today!