Systems Analyst 2

Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supports the user community in the use of functional business tools and support systems. This candidate will have experience working with business users, understanding their needs and wants, quantifying them into technical requirements and working with developers. This candidate will have a high-level understanding of computer technology such as Windows 11, computer hardware and software installations, management of keys and application rights for users. This candidate will be responsible for a variety of tasks associated with IT operations and support: 1.Monitoring and resolving technical and operational issues with applications and working with developers to resolve those issues quickly. 2.Extensive experience resolving issues with computer systems and applications. 3.Answering user inquiries regarding computer software or hardware operation to resolve problems. 4.Monitor ticket queues, assign tickets to appropriate internal and external support staff. 5.Performing procurement tasks for IT resources such as buying software, hardware, applications licenses. 6.Managing software licenses for the agency. 7.Writing Standard Operating Procedures (SOPs) and Quick Reference Guides to document IT support processes and educate end users on best practices. 8.Experience working in Sharepoint is a plus. Required Skills 1.Strong organization and prioritization skills. 2.Ability to troubleshoot, debug and prioritize technical issues. 3.Excellent written and oral communication skills. 4.Bachelor's degree in a related field from an accredited college or university AND five years of related experience OR Associate's/Vocational/Technical degree in a related field from an accredited college or university AND Five years of related experience OR Five years of experience at the lower level Systems Analyst 1 (ITP020) or position equivalent. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Preferred Qualifications 1.Sharepoint 2013 or 2019 is a plus. 2.Experience working in Amazon Web Services (AWS) is a plus. 3.Experience with PowerShell. 4.Extensive experience in Active Directory. Required/Desired Skills Skill Required /Desired Amount of Experience Experience in resolving issues with computer systems, operating systems and applicatons. Required 3 Years Experience monitoring ticket systems, working with users directly and resolving IT user issues. Required 3 Years Experience with tracking software licenses, hardware inventory. Required 1 Years Experience writing standard operating procedures and quick reference guides for IT and for the users. Required 1 Years Experience working in Sharepoint is a plus Required 1 Years Experience working in Amazon Web Services (AWS) is a plus Required 1 Years Extensive experience working in Active Directory Required 3 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 Candidate must be paid AT LEAST $27.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $35.10. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 30%. To be competitive on pricing, a mark-up below the 30% threshold is suggested. Do you agree to propose a mark-up at or below 30%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 The selected candidate should be within the Atlanta, GA area and be able to come to the office on a regular basis. The candidate will be required to report to the office every day during the 3 month trial period. After that the candidate may be offered 1 day telework per week. Do you accept this requirement?