Enterprise Client Success Manager

“We enable greatness in people and organizations everywhere. ” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com . Title: Enterprise Client Success Manager Division & Department: Enterprise Client Success Status: Full-Time Exempt Reports to: Manager, Client Success Location: Remote – Anywhere in the contiguous US Job Summary We are seeking a dynamic and proactive Client Success Manager to join our team. The ideal candidate will be passionate about client satisfaction and success, with a deep understanding of and experience working in the learning and development industry. As a Client Success Manager at FranklinCovey, you will be a primary point of contact for our clients, ensuring they derive maximum value from our content, technology, and services. Essential Job Functions Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value. Provide orientation to the All Access Pass subscription elements. Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline. Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy. Provide training, tools, templates, and guidance to support client launch and learner engagement. Build strong client relationships focused on driving results and demonstrating value. Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion. Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations. Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices. Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution. Occasional travel for client and internal meetings,