Manager, IT

Position Details Position Information Recruitment/Posting Title Manager, IT Job Category Staff & Executive - Information Technology Department OIT-EI Telecommunications Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds 64 of 500 employers and is the 1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a Manager for Office of Information Technology (OIT). Reporting to the Manager of Network Architecture and Applications, this position will work within Network Operations & Architecture, supporting large-scale, distributed, stable, fault-tolerant networks and systems that support the University's missions in Teaching & Learning, Research, and community outreach. Responsible for the overall design, management, and support of critical network architecture, such as routers, switches, etc. Among the key duties of this position are the following: Directs supervision of several technical staff. Manages systems and services providing critical network services such as routing and switching Scales and evolves systems sustainably, advocating for changes that improve reliability and agility Develops and implements infrastructure supporting automated routines to improve service delivery times and quality assurance Engages in and improve the whole lifecycle for both network infrastructure and supporting services Maintains, monitors and improves systems and services for NOA and Enterprise Infrastructure. Works with teams to support the automation of routine tasks such as reporting, provisioning, and monitoring. Transfers knowledge with other staff and researchers. Provides services including campus routing/switching, network monitoring, inter-campus connectivity, WAN site connectivity, Internet/Internet2 connectivity and Research Networking engagement. Works on central network infrastructure in support of the University's network assets and the University community. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 08 Position Salary Annual Minimum Salary 120171.00 Annual Mid Range Salary 152013.00 Annual Maximum Salary 183855.00 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor's degree and 7 years of networking experience or equivalent education and experience in telecommunications, information technology, or computer information systems. Certifications/Licenses Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position. Required Knowledge, Skills, and Abilities Must have excellent technical skills to properly diagnose and resolve problems created by multiple protocols, heterogeneous hardware, multiple transport technologies and general network traffic issues. Must have strong leadership skills, the ability to make important decisions. Excellent consulting and technical skills to lead technical staff. Strong communication, customer service, and organizational skills. Must be able to manage multiple complex projects in a fast-paced environment and handle constant interruptions. Professional experience designing and maintaining networking equipment. Must demonstrate excellent verbal and written communication skills. Must be able to handle multiple priorities and a large volume of technical problem resolution. Must quickly learn, apply and document new technical knowledge and procedures. Must work well with peers and senior staff in a team-oriented, cooperative spirit. Comfortable working independently and owning a project, as well as working as part of a team. Demonstrate curiosity and a desire to learn. Preferred Qualifications Degree in a related field such as computer science. 12 years of networking experience. Equipment Utilized Cisco IOS and CatOS Cisco Switches and Routers Infoblox NIOS Juniper JUNOS Juniper Mist Juniper Switches and Routers LibreNMS NetMRI OpsGenie SNMP, NETCONF Splunk Various network test sets Physical Demands and Work Environment Must be able to lift up to 75 pounds for the purpose of moving computer equipment. Special Conditions Clean Driving Record. Posting Details Posting Number 24ST2660 Posting Open Date 11/13/2024 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Busch (RU-New Brunswick) City Piscataway State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement