LA28
Senior NCS Relations and Planning Manager
LA28, Los Angeles, California, United States, 90079
The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.
LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.
The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.
Senior NCS Relations and Planning Manager
The Team:
The National Olympic and Paralympic Committee Service (NCS) Team’s aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 183 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members. Position Summary:
The Senior NCS Relations and Planning Manager will play a critical role within the LA28 NCS team, reporting directly to the Director of NCS while leading all aspects of service level planning, client management, communications, and support for an assigned group of National Olympic and Paralympic Committees. This role ensures the implementation of a robust engagement strategy that provides timely, transparent, and effective channels of communication between NOCs, NPCs, and LA28. They will work to build a strong understanding of the requirements and needs of their client group and represent those needs across the organization. Responsibilities:
NOC & NPC Relations
Cultivate and maintain trusted, transparent, and authentic client relationships Manage and track day-to-day client correspondence ensuring timely, transparent and clear communications Support the production of key documents, policies, and client informational resources, and leading the distribution of those resources to clients in a timely, consistent and coordinated manner Serve as the client escalation pathway throughout the Games lifecycle, managing and coordinating the consolidation of client issues/feedback and subsequent issue resolution Represent LA28 at continental meetings and seminars, coordinating required meetings and presenting updates to regional stakeholders
NOC & NPC Planning:
Lead client and LA28 discovery meetings, presentations, and planning sessions to capture key information and trends in NOC/NPC planning Oversee and maintain the client journey from touch-down to take-off, validating service levels and venue plans impacting the NOC/NPC delegation journey Integrate with LA28 FAs as a trusted and valuable central resource of NOC/NPC specific information to support their planning. Collaborate closely with Athlete Relations to ensure athlete experience remains central Create strategies and action plans to mitigate identified gaps and meet the demands of NOC/NPC delegations. Coordinate highly impactful client visits, developing an effective agenda, liaising with NOC/NPC Services, and internal FAs on their participation and generation of post-visit follow-ups and reports
NCS Team and Administration:
Cultivate an inclusive, transparent, honest, and welcoming working environment Manage status tracking and reporting tools reflecting progress on NOC/NPC, and LA28 FA milestones and deliverable status Manage the on-time delivery of program or NOC/NPC regional specific deliverables Support the development of budgets and projects plans with well researched and validated client/project requirements and planning assumptions Contribute to the design and implementation of core team processes and procedures Lead the recruitment process for NCS Relations and Planning roles within assigned region Support the NCS growth strategy, onboarding process, and day-to-day leadership of future regional team members
Background & Qualifications:
Direct National Olympic and/or Paralympic Committee experience at multi-sport events including regional games, continental games, youth games – direct Olympic and Paralympic Games experience within the NOC and NPC ecosystem is required Experience working in a similar role in international sport organizations, local organizing committees, or equivalent Experience of working in an environment that deals with multiple stakeholders, both internal and external. Experience in managing projects at a high level with a strong attention to detail, sense of accountability, and reporting skills. Existing relations with NOCs/NPCs and a keen understanding of their needs and requirements at Games time is preferred. Position Requirements:
Bachelor’s degree or equivalent required Multilingual (English as primary working language; fluent written and spoken French, Spanish or other languages highly preferred). Fluent working with Office suite products including Microsoft Excel and PowerPoint Experience with data analytics and reporting tools a plus Project Management certifications are a plus The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
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The Team:
The National Olympic and Paralympic Committee Service (NCS) Team’s aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 183 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members. Position Summary:
The Senior NCS Relations and Planning Manager will play a critical role within the LA28 NCS team, reporting directly to the Director of NCS while leading all aspects of service level planning, client management, communications, and support for an assigned group of National Olympic and Paralympic Committees. This role ensures the implementation of a robust engagement strategy that provides timely, transparent, and effective channels of communication between NOCs, NPCs, and LA28. They will work to build a strong understanding of the requirements and needs of their client group and represent those needs across the organization. Responsibilities:
NOC & NPC Relations
Cultivate and maintain trusted, transparent, and authentic client relationships Manage and track day-to-day client correspondence ensuring timely, transparent and clear communications Support the production of key documents, policies, and client informational resources, and leading the distribution of those resources to clients in a timely, consistent and coordinated manner Serve as the client escalation pathway throughout the Games lifecycle, managing and coordinating the consolidation of client issues/feedback and subsequent issue resolution Represent LA28 at continental meetings and seminars, coordinating required meetings and presenting updates to regional stakeholders
NOC & NPC Planning:
Lead client and LA28 discovery meetings, presentations, and planning sessions to capture key information and trends in NOC/NPC planning Oversee and maintain the client journey from touch-down to take-off, validating service levels and venue plans impacting the NOC/NPC delegation journey Integrate with LA28 FAs as a trusted and valuable central resource of NOC/NPC specific information to support their planning. Collaborate closely with Athlete Relations to ensure athlete experience remains central Create strategies and action plans to mitigate identified gaps and meet the demands of NOC/NPC delegations. Coordinate highly impactful client visits, developing an effective agenda, liaising with NOC/NPC Services, and internal FAs on their participation and generation of post-visit follow-ups and reports
NCS Team and Administration:
Cultivate an inclusive, transparent, honest, and welcoming working environment Manage status tracking and reporting tools reflecting progress on NOC/NPC, and LA28 FA milestones and deliverable status Manage the on-time delivery of program or NOC/NPC regional specific deliverables Support the development of budgets and projects plans with well researched and validated client/project requirements and planning assumptions Contribute to the design and implementation of core team processes and procedures Lead the recruitment process for NCS Relations and Planning roles within assigned region Support the NCS growth strategy, onboarding process, and day-to-day leadership of future regional team members
Background & Qualifications:
Direct National Olympic and/or Paralympic Committee experience at multi-sport events including regional games, continental games, youth games – direct Olympic and Paralympic Games experience within the NOC and NPC ecosystem is required Experience working in a similar role in international sport organizations, local organizing committees, or equivalent Experience of working in an environment that deals with multiple stakeholders, both internal and external. Experience in managing projects at a high level with a strong attention to detail, sense of accountability, and reporting skills. Existing relations with NOCs/NPCs and a keen understanding of their needs and requirements at Games time is preferred. Position Requirements:
Bachelor’s degree or equivalent required Multilingual (English as primary working language; fluent written and spoken French, Spanish or other languages highly preferred). Fluent working with Office suite products including Microsoft Excel and PowerPoint Experience with data analytics and reporting tools a plus Project Management certifications are a plus The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
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