Capital One National Association
Senior Manager, Process Management - Fraud and Disputes Well-Managed Lead (Hybri
Capital One National Association, Mc Lean, Virginia, us, 22107
West Creek 8 (12080), United States of America, Richmond, Virginia
Senior Manager, Process Management - Fraud and Disputes Well-Managed Lead (Hybrid)
Fraud and Disputes Well Managed is a vital, cross-functional team dedicated to ensuring our US Card Customer Channels operate a well managed business through Risk Management, Audit Support, Controls testing, Change Management and more. We collaborate closely with support teams across Channels, including Risk, Legal, Compliance, Agent Quality Adherence (AQA), Quality Monitoring Operations (QMO) and more to maintain our commitment to process management excellence. As a
Senior Manager, Well-Managed Lead supporting the Fraud and Disputes organization , you will lead an elite team of highly skilled Process Managers while setting a forward-looking strategy that positions our organization to continue to serve as the beacon of risk management. This role offers the opportunity to thrive in a fast-paced, cross-functional, and collaborative environment. The ideal candidate is an experienced leader of processes and associates, and can interpret and effectively communicate trends and recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional critical thinking skills. In this role, the leader will build productive relationships through connecting the dots of business needs through consulting expertise. Responsibilities:
Build and advance the Well Managed agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our well-managed mission and mitigating risks. Lead and develop a team of high-performing associates charged with managing audits/exams, risk assessments, business continuity, and process management/improvement. Build and maintain strong relationships with key stakeholders, including senior executives to influence decision-making and alignment. Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions. Design and implement complex strategic programs and initiatives that enhance and strengthen our process foundations. Collaborate with business leaders, risk managers, audit, legal, compliance, and intent to connect dots and amplify outcomes. Gather insights from various routines, data sources, and partners to inform strategic priorities. Location:
This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA or McLean, VA) and the remainder of the week working virtually. Basic Qualifications:
High School Diploma, GED or equivalent certification. At least 3 years of experience in people management. At least 3 years of experience in process management. At least 3 years of experience supporting, partnering and interacting with internal business clients. Preferred Qualifications:
Bachelor’s Degree or military experience. At least 5 years of experience in risk management, compliance or audit. At least 5 years of experience in process management. At least 5 years of experience in leading cross-functional teams within an organization. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com .
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Fraud and Disputes Well Managed is a vital, cross-functional team dedicated to ensuring our US Card Customer Channels operate a well managed business through Risk Management, Audit Support, Controls testing, Change Management and more. We collaborate closely with support teams across Channels, including Risk, Legal, Compliance, Agent Quality Adherence (AQA), Quality Monitoring Operations (QMO) and more to maintain our commitment to process management excellence. As a
Senior Manager, Well-Managed Lead supporting the Fraud and Disputes organization , you will lead an elite team of highly skilled Process Managers while setting a forward-looking strategy that positions our organization to continue to serve as the beacon of risk management. This role offers the opportunity to thrive in a fast-paced, cross-functional, and collaborative environment. The ideal candidate is an experienced leader of processes and associates, and can interpret and effectively communicate trends and recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional critical thinking skills. In this role, the leader will build productive relationships through connecting the dots of business needs through consulting expertise. Responsibilities:
Build and advance the Well Managed agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our well-managed mission and mitigating risks. Lead and develop a team of high-performing associates charged with managing audits/exams, risk assessments, business continuity, and process management/improvement. Build and maintain strong relationships with key stakeholders, including senior executives to influence decision-making and alignment. Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions. Design and implement complex strategic programs and initiatives that enhance and strengthen our process foundations. Collaborate with business leaders, risk managers, audit, legal, compliance, and intent to connect dots and amplify outcomes. Gather insights from various routines, data sources, and partners to inform strategic priorities. Location:
This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA or McLean, VA) and the remainder of the week working virtually. Basic Qualifications:
High School Diploma, GED or equivalent certification. At least 3 years of experience in people management. At least 3 years of experience in process management. At least 3 years of experience supporting, partnering and interacting with internal business clients. Preferred Qualifications:
Bachelor’s Degree or military experience. At least 5 years of experience in risk management, compliance or audit. At least 5 years of experience in process management. At least 5 years of experience in leading cross-functional teams within an organization. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com .
#J-18808-Ljbffr