Customer Service Representative Job at Chase Staffing - Greenville, SC in Easley

Job #391378

Client in Powdersville, SC is searching for qualified candidate to fill a Customer Service Representative position on a temp-to-perm basis.
Hours: 8am-5pm (M-F)
Pay: $15.00

Characteristic preferences of potential candidates at Powdersville Water should include:
1. Excellent customer service skills
2. Accuracy in work performed
3. Timeliness and dependability
4. Ability to handle a variety of job responsibilities
5. Handle frequent interruptions
6. Adapt to change
7. Ability to multi-task

This will be a temp-to-perm position, working 40 hours per week from 8am - 5pm, Mon-Fri, with minimal to no overtime.

The primary responsibility of the Customer Service Representative is to assist in resolving and responding to customer concerns in person and over the phone. Main duties include addressing customer concerns/inquiries; establishing and maintaining customer accounts and records; processing payments, investigate and analyze customer usage utilizing MDM data and/or customer portal, generating service orders for customer service or operations staff; communicating with construction and field crews.

Minimum training and experience:
1. High School Diploma or G.E.D. required
2. Proficient computer skills including Microsoft Word and Excel, ability to learn and utilize Utility Billing software and other software as needed
3. Water Utility experience including customer service preferred

BILLING/COLLECTIONS DUTIES
Responsibility Time per month
Processing of Payments & related duties
• Process payments at lobby and drive-thru window
• Process payments received in mail & night drop
• Process CC payments received via the phone
• Assist with Lock Day Process
• Process bank draft and return checks letters to customers
• Balance cash drawer at the end of each day
• Assist with closing procedures at the end of day (shredding, cleaning, signage, etc.) 40%

CUSTOMER SERVICE DUTIES
Responsibility Time per month
Provide professional and effective assistance to all customers with their needs, either on the phone or at the front desk.
• Signing up new customers for service and customer portal
• Address customer concerns/inquiries regarding new service, bills or complaints (abnormal or continuous usage)
• Initiate CS work orders
• Check and appropriately respond to phone voice mail messages within one hour
• Communicate with Field Services Supervisor and field personnel
• Review customer usage data to determine adjustment eligibility.
• New Tap Process (Service Address to Account Conversions)
• Setting up new parcels in Tyler (Service Address Creation)
• Assist field employees and customers with tap/meter locations utilizing GIS mapping (Inframap). 40%

ADMINISTRATIVE/OTHER DUTIES
Responsibility Time per month
• Scan and maintain files as needed
• Analyze and update account documentation (input GPS coordinate data and user defined data)
• Distribute mail to PW employees
• Prepare documents and reports as required
• Training
• Other duties as necessary 20%

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.