Farm Bureau - Louisburg is hiring: Customer Service Representative in Louisburg

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation:

$30,000 - $38,000 yearly

Responsibilities:

• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• Apply appropriate changes to consumer policies based on the information provided
• Follow-up on client interactions in a thorough manner to ensure customer satisfaction
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

Qualifications:

• You must have previous customer service experience for this position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Must have knowledge of Microsoft Office and customer relationship management software
• A general understanding of insurance policies and schedules is preferred
• Position requires a high school diploma or GED equivalent

About Company

Helping you is what we do best...we live by our motto. If your passion is helping people too this may be the place for you.