Ramey King Insurance is hiring: Customer Service Associate in Denton

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!Compensation:

$45,000 - $55,000 yearly

Responsibilities:

• Apply appropriate changes to consumer policies based on the information provided
• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

• Quote, issue, and service new and renewal insurance policies for auto, home, umbrella, and other types of vehicles
• Assist producers with quoting and servicing existing clients and potential new clients
• Advise clients of proper coverage and limits
• Answer incoming calls in a timely manner (within one or two rings)
• Respond to client emails in a timely fashion (24-hour expected turnaround, 48-hour max)
• Process payments for clients and handle any billing issues as they arise
• Handle cancellation and policy reinstatements
• Properly document conversations and store documents such as quotes, pictures, certificates of compliance, Certificate of insurance, and receipts in our proprietary software system
• Obtain, record, and/or update account information, like phone numbers or email addresses in our proprietary software system
• Listen to client issues, concerns, and problems with an ear to get to the root cause and work with them to find a solution. If you can’t resolve the issue, escalate it to someone who can
• Always maintain a professional attitude with a positive and friendly tone with clients and potential clients. Our goal is always 100% client satisfaction
• Handle and disperse incoming postal mail
• Keep the front desk and door location clean and tidy

Qualifications:

• Previous customer service experience required for this position
• Display strong communication skills, active listening skills, and personal skills
• Must have knowledge of Microsoft Office and customer relationship management software
• Must have high school diploma or GED equivalent
• Basic knowledge of insurance policy procedures and schedules is preferred

• You must have a current property casualty license in the state of Texas for at least 2 years. If you are not currently licensed in Indiana, please do NOT apply for this job

About Company

At Ramey King Insurance, you have our attention. We work for you and our number one priority is ensuring you're properly protected at a reasonable price. To learn more about the protection and services we offer, get in contact with us!

Benefits

• 401(k)
• 401(k) matching up to 5%
• Health Insurance
• Dental Insurance
• Vision Insurance
• 120 Hours Paid Time Off per year. (First year PTO accrual after 90 days with full 120 hours given starting on 1/1 of next year.)
• Opportunities for Advancement