Quality Assurance Manager

Job Description Position Title: Quality Assurance Manager Reports To : Plant Manager with dotted line to Corporate Quality Manager Position Location: Winston Salem, North Carolina Direct Reports: 1 Quality Engineer, 1 Sr. Quality Specialist, 1 QA Clerk, 11 lab technicians Position Summary : The QA Manager will be based in the Winston Salem, NC area and will travel to customers and vendors as needed. Duties and Responsibilities: Oversee all aspects of company's QA department Will assist the Quality Specialist in the management of a QA clerk and a team of lab technicians Responsible for all aspects of document control including the creation and revision of documentation,processes, and standards Maintain an internal audit system Manage customer audits, supplier audits, and participate in customer/supplier visits Responsible for overall supplier quality Approve and maintain visual inspection standards, physical testing specifications, and customer specific requirements Manage certification and calibration of ASTM testing equipment for the plant Monitor quality reporting data, returns/allowances as a percentage of sales, and customer scorecard ratings Assist the Plant Manager in maintaining Material Review Board (MRB) process to properly disposition all material Manage Certificate of Analysis (COA) process for incoming raw materials and finished goods Assist process engineers with FMEA and Control Plan maintenance Respond to customer concerns including authorization of credit requests or returns Assist in root cause analysis and develop corrective action strategies for internal and customer related quality issues Lead and support all efforts to maintain our IATF 16949 and ISO/IEC 17025 certifications Assist the Corporate Quality Manager in acquiring the AS9100 certification Requirements: Education: 4-year degree, preferably in a technical area, e.g. engineering Work Experience: 5 years Team management/supervision Prefer experience with Minitab or similar statistical analysis software package, and Lean Six Sigma manufacturing methodology Must have experience with IATF16949, and/or AS9100.