IT Specialist - Infrastructure

Salary : $56,472.00 - $77,800.06 Annually Location : 16930 John F. Kennedy Blvd. Job Type: Full Time Job Number: 35556 Department: Houston Airport System Opening Date: 11/14/2024 Closing Date: 11/27/2024 11:59 PM Central POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Communications / Technology Workdays & Hours: Monday - Friday 8:00 - 5:00 PM, On Call Rotation, which could include rotating schedule; Weekends and Holidays (Subject to change) DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS The Information Technology Division is responsible for providing and maintaining the technology infrastructure, systems and applications that act as a force multiplier to assist the Houston Airport System in pursuing its mission and vision. The Information Technology Division is further responsible for maintaining awareness of, and then sourcing and implementing technology, as and when it emerges, to keep the Houston Airport System at the vanguard for safety, efficiency and above all, superior customer service. The IT Specialist - Infrastructure ensures operational excellence throughout the Communications Technology section of the Houston Airport System (HAS) by providing technology systems and information that enhance the passenger experience and empowers the Houston Airports to meet its mission and vision. This role supports day to day technical operations of critical communication systems such Flight Information Display System (FIDS) Baggage Information Display System (BIDS), Digital Signage/Wayfinding, Smart Restrooms and the Public Address System which includes a multi-lingual Automatic Boarding Announcement system to ensure high quality passenger and enterprise communications technology aligning with HAS Mission and 5 Star Vision. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required" The IT Specialist - Infrastructure duties include but are not limited to: CUSTOMER SERVICE: Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests. Manages service requests with low complexity through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; working with external suppliers for the ongoing support and maintenance of relevant hardware and software; participating in an on-call rotation with other infrastructure staff; and keeping users at all levels of the organization informed of progress or problem resolution. MAINTENANCE: Serves as technical specialist by overseeing a variety of analytical and technical assignments of low complexity; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assisting in the design and documentation of infrastructure processes, procedures, and standards. Ensure effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure; diagnosing problems; working with external vendors and COH departments; and supporting and backing-up a variety of technologies, business units, and systems. Ensure availability of infrastructure services by implementing, monitoring and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems. ADMINISTRATION: Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users. Ensures infrastructure and data is kept secure by keeping track of assets; developing operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systems. TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed. WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as computers, wall monitors, printers, or records boxes (up to 50 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts. Requires the ability to make closely coordinated eye/hand movements within very fine tolerance and/or calibration demands. Operates a motor vehicle. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications may be considered for substitution for 1 year of experience. Related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS None PREFERENCES Preference will be given to applicants with experience in systems configuration, system administration and maintenance, audio/visual support, or a closely related field. Have previous work experience with airport technologies including experience or certifications with QYS (Q-SYS Audio) systems, AMX Programmer. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade - 22 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 281-233-1842 If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes No 02 Are you a Houston Airport System employee? Yes No 03 What is the highest level of education you have obtained? High School Diploma/GED Associates Degree Bachelor's Degree and beyond 04 What is your degree concentration? Computer Science Management and Information Systems Information Technology Government Aviation Other None of the above 05 How many verifiable years of technology experience supporting IT Infrastructure including networks, security, and hardware do you possess? Less than 2 years 2 less than 3 years 3 less than 4 years 4 less than 5 years 5 less than 6 years 6 less than 7 years 7 or more years No experience 06 Do you possess a verifiable System-specific IT technical certification? Yes No 07 If yes, please list the certifications if no please put N/A. 08 How many verifiable years of experience with do you have with imaging and patching preferably using SCCM? 2 to less than 4 years 4 to less than 6 years More than 6 years experience No Experience 09 If not SCCM, what tool was used? What would you say your level of experience is? Beginner, Intermediate, Advanced or Expert? 10 Work setting experience (Check all that apply) Operating systems software support Programming systems (applications) Field systems support which includes installation and support of technology end devices. Remote systems support Familiar with Main Distribution Frame (MDF) or Independent Distribution Frame (IDF) Programming systems design (Network) 11 How many verifiable years of work experience do you have with managing Enterprise Level Digital Signage, Digital Wayfinding and/or Flight Information Display Systems? Less than 2 years 2 less than 4 years 4 less than 6 years 6 or more years No experience 12 If so, please provide the application used ("See Resume" is not acceptable, if statement does not apply, please insert N/A). 13 How many verifiable years of experience do you possess with Enterprise Audio/Visual Conference room solutions? Less than 2 years 2 less than 4 years 4 less than 6 years 6 or more years No experience 14 If so, please provide the different manufacturers, your role, and the level of expertise ("See Resume" is not acceptable, if statement does not apply, please insert N/A). 15 How many verifiable years of experience do you have with Public Address Systems solutions? Less than 2 years 2 Years to less than 4 years 4 years to less than 6 years More than 6 years experience No Experience 16 Do you possess any other system - specific technical certifications? If Yes, please list. ("See Resume" is not acceptable, if statement does not apply, please insert N/A) Required Question