salesforce.com, inc.
Customer Success Manager, Director
salesforce.com, inc., Seattle, Washington, us, 98127
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
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Customer Success Job Details: About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. Your Impact: Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers. Develops relationships with Influential Customer Executives to drive a Business Unit level Product Consumption model over a multi-year contract term. Articulates the value being derived from the Customer's usage of our Products and can summarize this information to a Customer Executive level. May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers. Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature. Single point of customer accountability building and maintaining strong, trusted relationships. Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts. Minimum Requirements: Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles. Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers. Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level. Ability to facilitate difficult discussions and be adept at handling objections. Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role. Preferred Requirements: Experience with Salesforce and/or a competing platform. Salesforce product certifications are a plus. Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle only). Our Investment In You: World-class enablement and on-demand training. Exposure to executive thought leaders with a passion for living our values. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with your leadership. Fast Ramp mentorship program. Week-long product bootcamp. Sandler Sales Training. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. For Washington-based roles, the base salary hiring range for this position is $183,600 to $266,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits.
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Customer Success Job Details: About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. Your Impact: Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers. Develops relationships with Influential Customer Executives to drive a Business Unit level Product Consumption model over a multi-year contract term. Articulates the value being derived from the Customer's usage of our Products and can summarize this information to a Customer Executive level. May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers. Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature. Single point of customer accountability building and maintaining strong, trusted relationships. Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts. Minimum Requirements: Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles. Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers. Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level. Ability to facilitate difficult discussions and be adept at handling objections. Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role. Preferred Requirements: Experience with Salesforce and/or a competing platform. Salesforce product certifications are a plus. Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle only). Our Investment In You: World-class enablement and on-demand training. Exposure to executive thought leaders with a passion for living our values. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with your leadership. Fast Ramp mentorship program. Week-long product bootcamp. Sandler Sales Training. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. For Washington-based roles, the base salary hiring range for this position is $183,600 to $266,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits.
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