Harley Davidson Sales Manager / Death Valley Harley Davidson

Vehicle Sales Manager Death Valley Harley Davidson is looking for a Sales Manager to join our team. Death Valley Harley Davidson is an exclusive Harley-Davidson dealer. Recognized as one of the top dealerships in the country and offers one of the largest inventories of motorcycles, parts and accessories, and MotorClothes® merchandise. * Summary Description: Manages employees and operations of the Vehicle Sales Department. Key Result Areas: Vehicle Sales Operations Customer Service Management Major Duties and Responsibilities 1)Sales Department Operations: ** Oversee and manage all operations of new and pre-owned vehicles. Ensure sales department achieves targeted levels of gross and net profit. Ensure sales personnel are well trained, motivated and operate within process. Oversee & Manage Sales Floor manager and their tasks & responsibilities. Oversee all sales, trade-ins, and the delivery of all new and used vehicles. Maintain daily sales reporting on: all product sold, gross profit, staff measurements, etc. Establish goals & targets daily, weekly, monthly Initiate and maintain net profit objectives which eliminate the possibility of “lower than anticipated” profits. Become familiar and efficient with all phases of computer systems required for sales management. Establish procedures to ensure timely and proper completion of all paperwork. Maintain showroom vehicles which draws customers and keeps motorcycles functioning as designed. Maintain clean efficient facilities. 2)Customer Service: ** Provide prompt, dependable, high quality, vehicle sales to customers by using the company’s current pro-active sales process. Ensure customers are properly qualified for needs, wants, and ability to buy. Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business. Ensure cross sales of Financing, Insurance & warranty products, P&A, general merchandise and services. Develop and ensure use of a consistent quotation methodology for vehicle sales, trade-ins and purchases. Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. 3)Management: ** Maintain sales associate & Sales Floor Manager follow‑up programs. Maintain budgeted revenue and expense objectives. Develop promotional campaigns in conjunction with other departments. Maintain performance reporting & counseling on sales associates & Floor Manager. Provide reports to GM, as requested. Develop monthly and annual objectives for the department in collaboration with GM. Attend training sessions to keep current with sales department issues. 4)Other Duties: ** as required Supervisory Responsibilities: Establish departmental work schedule, balancing the workload of all employees. Train Sales Representatives to use consistent company sales methodologies. Set & reinforce policies and procedures for sales department. Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner. Assist with recruiting, interviewing, hiring, and terminating employees. Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files. Provide routine training for all sales employees (seminars; workshops; role playing, industry courses, etc.). Commitments: Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s). Remain current with all sales department training available by reviewing online courses and attending seminars, workshops, and other related training programs. Be prompt and available for flexible scheduling. Maintain honesty & integrity in all business dealings. Demonstrate an interest in growing the sales business. Focus on quality. Qualifications & Job Requirements: Minimum 3 years progressive experience within a sales department of a motor vehicle dealership. Prefer knowledge and experience with the sales of motorcycles or other powersports products the demonstrated ability to quickly learn them. * Job Type: Full-time Pay: $80,000.00 - $125,000.00 per year Benefits: 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Supplemental Pay: Commission pay Experience: Sales/Dealership: 5 years (Required) License/Certification: Motorcycle License (Preferred) Work Location: In person