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Wise Auto Group

Harley Davidson Sales Manager / Death Valley Harley Davidson

Wise Auto Group, Victorville, CA, United States

Vehicle Sales Manager

Death Valley Harley Davidson is looking for a Sales Manager to join our team. Death Valley Harley Davidson is an exclusive Harley-Davidson dealer. Recognized as one of the top dealerships in the country and offers one of the largest inventories of motorcycles, parts and accessories, and MotorClothes® merchandise.

Summary Description:

Manages employees and operations of the Vehicle Sales Department.

Key Result Areas:
  • Vehicle Sales Operations
  • Customer Service
  • Management
Major Duties and Responsibilities

1)Sales Department Operations: **
  • Oversee and manage all operations of new and pre-owned vehicles.
  • Ensure sales department achieves targeted levels of gross and net profit.
  • Ensure sales personnel are well trained, motivated and operate within process.
  • Oversee & Manage Sales Floor manager and their tasks & responsibilities.
  • Oversee all sales, trade-ins, and the delivery of all new and used vehicles.
  • Maintain daily sales reporting on: all product sold, gross profit, staff measurements, etc.
  • Establish goals & targets daily, weekly, monthly
  • Initiate and maintain net profit objectives which eliminate the possibility of "lower than anticipated" profits.
  • Become familiar and efficient with all phases of computer systems required for sales management.
  • Establish procedures to ensure timely and proper completion of all paperwork.
  • Maintain showroom vehicles which draws customers and keeps motorcycles functioning as designed.
  • Maintain clean efficient facilities.
2)Customer Service: **
  • Provide prompt, dependable, high quality, vehicle sales to customers by using the company's current pro-active sales process.
  • Ensure customers are properly qualified for needs, wants, and ability to buy.
  • Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
  • Ensure cross sales of Financing, Insurance & warranty products, P&A, general merchandise and services.
  • Develop and ensure use of a consistent quotation methodology for vehicle sales, trade-ins and purchases.
  • Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
3)Management: **
  • Maintain sales associate & Sales Floor Manager follow-up programs.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with other departments.
  • Maintain performance reporting & counseling on sales associates & Floor Manager.
  • Provide reports to GM, as requested.
  • Develop monthly and annual objectives for the department in collaboration with GM.
  • Attend training sessions to keep current with sales department issues.
4)Other Duties: ** as required

Supervisory Responsibilities:
  • Establish departmental work schedule, balancing the workload of all employees.
  • Train Sales Representatives to use consistent company sales methodologies.
  • Set & reinforce policies and procedures for sales department.
  • Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
  • Assist with recruiting, interviewing, hiring, and terminating employees.
  • Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
  • Provide routine training for all sales employees (seminars; workshops; role playing, industry courses, etc.).
Commitments:
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
  • Remain current with all sales department training available by reviewing online courses and attending seminars, workshops, and other related training programs.
  • Be prompt and available for flexible scheduling.
  • Maintain honesty & integrity in all business dealings.
  • Demonstrate an interest in growing the sales business.
  • Focus on quality.
Qualifications & Job Requirements:
  • Minimum 3 years progressive experience within a sales department of a motor vehicle dealership.
  • Prefer knowledge and experience with the sales of motorcycles or other powersports products the demonstrated ability to quickly learn them.
Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
Supplemental Pay:
  • Commission pay
Experience:
  • Sales/Dealership: 5 years (Required)
License/Certification:
  • Motorcycle License (Preferred)

Work Location: In person