Salesforce BA CTI

Job Description Looking for ppl to have hands on knowledge of SF and certs, knowledge of how SF architecture is built understand business needs and define solutions. Work through building solutions. SF background is important. Working closely with sales marketing teams and business teams. Troubleshooting, POCs, mockups not hands on development but hands up with Salesforce. Und SF infrastructure and building solutions in SF. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HRinsightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -6-8 years of exp in a SF BA role -Has done Min 3-4 salesforce application implementations full end to end on sales cloud, service cloud, or health cloud -from requirements gathering through rollout -Understand how CTI works through sales or service cloud engagement process must have done at least 1 implementation with CTI CXOne/Genesys/Five9- understand from functional side how they work with salesforce -elicitation exp strong and can drive the business requirements gathering analysis and solutioning -Agile environment and end to end Agrile process- how to create backlogs, groom features, create user stories, push to sprint -SF implementation experience fronting a SF implementation project (understanding how things are built) Healthcare background health cloud Certifications Salesforce BA cert or admin cert highly preferred hands on technical null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HRinsightglobal.com.