Insight Global
Salesforce BA CTI
Insight Global, Chicago, Illinois, United States, 60290
Looking for ppl to have hands on knowledge of SF and certs, knowledge of how SF architecture is builtunderstand business needs and define solutions. Work through building solutions. SF background is important. Working closely with sales marketing teams and business teams. Troubleshooting, POCs, mockups not hands on development but hands up with Salesforce. Und SF infrastructure and building solutions in SF.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience - 6-8+ years of exp in a SF BA role - Has done Min 3-4 salesforce application implementationsfull end to endon sales cloud, service cloud, or health cloud - from requirements gathering through rollout - Understand how CTI works through sales or service cloud engagement processmust have done at least 1 implementation with CTI -CXOne/Genesys/Five9- understand from functional side how they work with salesforce - elicitation expstrong and can drive the business requirements gathering analysis and solutioning - Agile environment and end to end Agrile process- how to create backlogs, groom features, create user stories, push to sprint - SF implementation experience fronting a SF implementation project (understanding how things are built)
Nice to Have Skills & Experience
+Healthcare background +health cloud +CertificationsSalesforce BA cert or admin certhighly preferred +hands on technical
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience - 6-8+ years of exp in a SF BA role - Has done Min 3-4 salesforce application implementationsfull end to endon sales cloud, service cloud, or health cloud - from requirements gathering through rollout - Understand how CTI works through sales or service cloud engagement processmust have done at least 1 implementation with CTI -CXOne/Genesys/Five9- understand from functional side how they work with salesforce - elicitation expstrong and can drive the business requirements gathering analysis and solutioning - Agile environment and end to end Agrile process- how to create backlogs, groom features, create user stories, push to sprint - SF implementation experience fronting a SF implementation project (understanding how things are built)
Nice to Have Skills & Experience
+Healthcare background +health cloud +CertificationsSalesforce BA cert or admin certhighly preferred +hands on technical
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.