Senior Claims Advocate

Propel, an Alera Group company, is looking for a Senior Claims Advocate. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!  

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.  

• Adhere to department procedure standards and maintain extensive knowledge of claims developments, coverage, and markets.
• Follow up with policyholders after new losses are reported to answer questions and provide guidance on the claims process.
• Document claim activity in the claims management system and respond to claims issues, disputes, and service requests as needed.
• Conduct conference calls with insurance adjusters and supervisors to discuss policyholder concerns and ensure timely claim resolution.
• Provide regular claim status reports to clients and review open/closed claims with large clients to address loss trends.
• Function as a backup for team members and assist with special projects as directed by the Claims Manager or Director of Claims.
• Develop and maintain positive relationships with internal and external clients while participating in mandatory claims roundtables and occasional presentations to small groups.

• Minimum of 3+ years of commercial claims experience in Property, Auto, General Liability, or equivalent specialties, with multi-jurisdictional experience being a plus.
• Exposure to Employment Liability, Cyber, Crime, Professional Liability, and Directors and Officers claims.
• Insurance designations (e.g., INS, AIC, SCLA, CPCU) are desirable but not required.
• Strong oral and written communication skills, with a commitment to a strong work ethic.
• Ability to work independently while being proactive, detail-oriented, organized, and dependable.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, and Outlook, with mastery of Claims Advocate duties.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. 

Salary range is $80K to 90K per year. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. 

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

  

  

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