Golden Route Operations
Cage Club Supervisor
Golden Route Operations, Las Vegas, Nevada, us, 89105
City
Las Vegas
State
NV
Shift
Graveyard
Type of Shift
Full Time
Department
Cage & Credit
Cage Club Supervisor Arizona Charlie’s Decatur (Las Vegas, NV)
Description:
Summary:
Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed.
Essential Functions and Responsibilities:
Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Implement and ensure compliance with policies, procedures, and internal controls
Handle and resolve any escalated situations that may arise with guests
Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron’s checks, casino credit, forms, keys and records relating to the casino cage and pit
Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures
Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner
Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino
Issues necessary operating funds to other departments
Balance assigned funds and maintain an organized workstation
Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system
Maintain and complete various gaming and company forms and reports
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures
Enroll and create new players club accounts
Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests
Review event calendar and be familiar with current activities/offerings and promotions
Print system vouchers and player cards from casino operating system for guests
Issue and reset pin numbers for guests
Assist guests with any complaints, comments, and players card discrepancies
Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports.
Provide outstanding guest service in a timely manner to both guests and fellow team member
Perform other duties as assigned
Requirements:
Qualifications
2 years of previous experience working in high volume, fast-paced cashiering environment
Prior experience working in a team or group environment in a supervisory role
Able to effectively communicate in small groups, as well as on an individual-basis
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Able to efficiently write routine reports and correspondence
Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Advanced computer skills
Ability to accurately process data using a computer and 10-key
At least 21 years of age
High school diploma or equivalent
Bachelor’s degree from a four-year college or university preferred
Able to effectively communication in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Alcohol Awareness
Physical Requirements
Occasionally push/pull up to 15 lbs.
Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, and communicate via radio,
Frequently bend, reach, twist, sit, and stand
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation
Return to Search (AppJobSearch1.jsp)
Las Vegas
State
NV
Shift
Graveyard
Type of Shift
Full Time
Department
Cage & Credit
Cage Club Supervisor Arizona Charlie’s Decatur (Las Vegas, NV)
Description:
Summary:
Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed.
Essential Functions and Responsibilities:
Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Implement and ensure compliance with policies, procedures, and internal controls
Handle and resolve any escalated situations that may arise with guests
Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron’s checks, casino credit, forms, keys and records relating to the casino cage and pit
Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures
Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner
Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino
Issues necessary operating funds to other departments
Balance assigned funds and maintain an organized workstation
Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system
Maintain and complete various gaming and company forms and reports
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures
Enroll and create new players club accounts
Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests
Review event calendar and be familiar with current activities/offerings and promotions
Print system vouchers and player cards from casino operating system for guests
Issue and reset pin numbers for guests
Assist guests with any complaints, comments, and players card discrepancies
Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports.
Provide outstanding guest service in a timely manner to both guests and fellow team member
Perform other duties as assigned
Requirements:
Qualifications
2 years of previous experience working in high volume, fast-paced cashiering environment
Prior experience working in a team or group environment in a supervisory role
Able to effectively communicate in small groups, as well as on an individual-basis
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Able to efficiently write routine reports and correspondence
Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Advanced computer skills
Ability to accurately process data using a computer and 10-key
At least 21 years of age
High school diploma or equivalent
Bachelor’s degree from a four-year college or university preferred
Able to effectively communication in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Alcohol Awareness
Physical Requirements
Occasionally push/pull up to 15 lbs.
Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, and communicate via radio,
Frequently bend, reach, twist, sit, and stand
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation
Return to Search (AppJobSearch1.jsp)