Randstad is hiring: Customer Service Rep (Call Center) in Phoenix

Our client is an industry-leading bank with urgent needs for Call Center Representatives in Phoenix, AZ. This is a 3-month assignment with potential to extend or become a permanent employee. Please review all details below before applying.

Details:

• Shifts needed: 3pm-11pm, 5pm-2am, 7pm-4am (availability on weekends required)
• Duration: 01/13/2025 (temp to hire, 90-day probationary period)
• Training is 7 weeks, no time off permitted. (Schedule during training is 8am-5pm)
• Location: Phoenix, AZ 85027 (could go hybrid after training at the discretion of your manager after going perm).
• Pay Rate: $20/hr paid weekly (40 hrs/week anticipated schedule)
• Must be able to work holidays.

Responsibilities:

• Providing quality customer experience while working to resolve customers' complaints and inquiries while handling high volume calls and navigated phone systems and computer applications.
• Researching cases independently.
• Handling inquiries for payments, lost/stolen credit cards, dispute, fraud, transaction review, digital options, balance transfers.
• Responsible for reviewing customers' credit cart profile, payments, reviewing accounts, assisting the customer to understand their balances.
• 75-100 calls per day (3-5 minutes per call)
• Transfer more complex or escalated calls to other departments as necessary.

Qualifications:

• High School diploma or GED
• 6+ months of customer service experience (call center preferred but not required)
• Computer skills (website and email navigation, data entry)
• Accuracy and attention to detail
• Communication skills; professionalism
• No Credit Check Required