Customer Service Representative Job at Randstad in San Antonio

Overview:
Join a growing team that values people first! We offer the tools, training, and support you need to provide exceptional customer service in a friendly and professional environment. If you take pride in delivering excellent customer experiences, we want to hear from you!

Key Responsibilities:

• Respond to inquiries, research problems, and resolve issues with professionalism. Conduct follow-up calls 
• Schedule various services using specialized software.
• Handle billing inquiries and process invoice corrections.
• Provide service and pricing information to prospects.
• Validate and file technician paperwork, ensuring accuracy and completeness.
• Escalate complex inquiries or issues to managers as needed.
• Process and reconcile payments received.

Why Join Us?

• Work with a leader in a recession-resistant industry.
• Enjoy a stable and growing organization with innovative technology.
• Be part of a supportive and collaborative team environment.

Qualifications:

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Basic understanding of computers and telephone systems.
• Ability to handle difficult conversations and diffuse escalated situations.
• Successful completion of background and drug screening.