Bold MK
Customer Service Representative Job at Bold MK in Madison
Bold MK, Madison, WI, US
Job Description
Job Description
Description
Job Title: Customer Service Representative
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service by addressing customer inquiries, resolving complaints, and providing accurate information about our products and services. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Representative
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service by addressing customer inquiries, resolving complaints, and providing accurate information about our products and services. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring timely and professional communication.
- Problem Resolution: Address customer complaints, troubleshoot issues, and provide effective solutions to ensure satisfaction.
- Product Knowledge: Maintain a deep understanding of company products, services, and policies to provide accurate and helpful information to customers.
- Order Management: Assist customers with order placement, cancellations, refunds, or modifications.
- Record Keeping: Document customer interactions and maintain detailed records in the company’s customer relationship management (CRM) system.
- Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to handle high-pressure situations and multitask efficiently.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.