Bold MK
Customer Service Assistant Job at Bold MK in Madison
Bold MK, Madison, WI, United States
Job Description
Job Description
Description
Job Title: Customer Service Assistant
Location: Madison, WI
Reports To: Customer Service Manager
We are seeking a friendly, organized, and dedicated Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service by responding to inquiries, resolving complaints, and assisting with product or service-related questions. This role is crucial in maintaining strong customer relationships and ensuring a positive experience for all clients.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title: Customer Service Assistant
Location: Madison, WI
Reports To: Customer Service Manager
We are seeking a friendly, organized, and dedicated Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service by responding to inquiries, resolving complaints, and assisting with product or service-related questions. This role is crucial in maintaining strong customer relationships and ensuring a positive experience for all clients.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
- Process customer orders, returns, exchanges, and warranty claims accurately.
- Maintain and update customer records in the company’s database.
- Collaborate with other departments to resolve customer issues or fulfill special requests.
- Provide feedback to management regarding common customer concerns or trends.
- Maintain a clean, organized, and customer-friendly environment.
- Ensure that company policies and procedures are followed when dealing with customer matters.
- Handle administrative tasks such as filing, data entry, and document management.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
- Strong communication and interpersonal skills.
- Proficient in using customer service software, MS Office, and basic office equipment.
- Ability to handle difficult situations and maintain professionalism under pressure.
- Positive attitude and strong problem-solving skills.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.