Andiamo
Customer Service Representative Job at Andiamo in Austin
Andiamo, Austin, TX, US
Job Description
Job Description
Description
Key Responsibilities
Responsibilities:
Skills, Knowledge and Expertise
Skills Required:
Benefits
Benefits:
Job Description:
As a Customer Service Representative at Andiamou, you will be the first point of contact for our clients, ensuring each interaction is handled with professionalism and care. You will assist customers with inquiries, resolve issues, and provide information about our products and services.
As a Customer Service Representative at Andiamou, you will be the first point of contact for our clients, ensuring each interaction is handled with professionalism and care. You will assist customers with inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers in resolving product or service issues, providing appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Stay up-to-date with product knowledge to effectively assist customers.
Skills, Knowledge and Expertise
Skills Required:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and stay organized in a fast-paced environment.
- Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
- Ability to work independently and as part of a team.
- Empathy and a positive attitude when dealing with clients.
Benefits
Benefits:
- Competitive salary ranging from $36,000 to $44,000.
- Health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Opportunities for career advancement and training.
- A supportive and inclusive team environment.